Business Intelligence Engineer, Last Mile Delivery And Technology

Business Intelligence Engineer, Last Mile Delivery and TechnologyWhen you attract people who have the DNA of pioneers and the DNA of explorers, you build a company of like-minded people who want to invent.That's what they think about when they get up in the morning: how are we going to work backwards from customers and build a great service or a great product?Jeff Bezos said, "Amazon.com's success is built on a foundation of customer obsession."What it takes to successfully deliver millions of packages to Amazon customers seamlessly every day is a complex orchestra of decisions made by machines and humans.For example, what is the accuracy of a customer-provided address?Do we know its exact location on a map?Is there a safe place?Can we make unattended delivery?Is a signature required?Is the address commercial?Do we know the open business hours of the address?What if the customer is not home?Is there an alternate delivery address?What are other addresses that also have packages to be delivered on the same day?Are we optimizing the delivery associate's route?Does the delivery associate know the locality well enough?Do we have an access code to get inside a building?And more.At the core of all of this lies the quality of the underlying data that can help make those decisions in time.The person in this role will be a strong influencer who will ensure goal alignment with Technology, Operations, and Finance teams.He/She will serve as the face of the organization to global stakeholders and be a results-oriented, high-energy, dynamic individual with stamina and mental quickness to thrive in a fast-paced, high-growth global organization.Excellent communication skills and executive presence to get in front of VPs and SVPs across Amazon will be imperative.Key Strategic ObjectivesAmazon is seeking an experienced leader to own the vision for quality improvement through global address management programs.As a Business Intelligence Engineer on the last-mile quality team, you will shape the strategy and direction of customer-facing products that are core to the customer experience.As a key member of the last-mile leadership team, you will continually raise the bar on both quality and performance, bring innovation, a strategic perspective, a passionate voice, and the ability to prioritize and execute on a fast-moving set of priorities, competitive pressures, and operational initiatives.You will partner closely with product and technology teams to define and build innovative and delightful experiences for customers.Highly analytical, you will work effectively in a matrix organization, breaking complex problems into actionable steps that drive product development at Amazon speed.You will set the tempo for defect reduction through continuous improvement and drive accountability across multiple business units to deliver large-scale, high-visibility, high-impact projects.Key ResponsibilitiesEffectively manage customer expectations and resolve conflicts that balance client and company needs.Develop processes to effectively maintain and disseminate project information to stakeholders.Be successful in a delivery-focused environment and determine the right processes to make the team successful.Drive to get things done; possess excellent technical, problem-solving, and communication skills.Use quantitative and qualitative data to prioritize, influence, show creativity, experimentation and innovation, and drive projects with urgency in this fast-paced environment.Partner with key stakeholders to develop the vision and strategy for customer experience on our platforms and influence product roadmaps.Support the scalable growth of the company by developing and enabling the success of the Operations leadership team.Serve as a role model for Amazon Leadership Principles inside and outside the organization.Actively seek to implement and distribute best practices across the operation.Additional Job RequirementsMetric reporting, deep dive analysis, insight generation, ambiguous problem sizing and solving, AB testing and measurement, ETL, automation, stakeholder communication.A Day in the LifeCustomer-address related BI analytics leveraging big data technologies to build impactful and scalable product features for Amazon's worldwide last-mile delivery needs.Basic QualificationsBachelor's degree in math, statistics, engineering or another equivalent quantitative discipline.Experience building and maintaining basic data artifacts (e.g., ETL, data models, queries).Track record of generating key business insights based on deep dive and collaborating with stakeholders.Preferred QualificationsReady to join within 30 days is preferred.Experience in designing and implementing custom reporting systems using automation tools.Knowledge of data modeling and data pipeline design.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr