Cloud Support Engineer

2 settimane fa

Lazio, Italia Altro A tempo pieno

Cloud Support Onboarding Specialist We are seeking a highly skilledCloud Support Onboarding Specialistwith strong expertise inMicrosoft Azureto support the onboarding, enablement, and continuous technical guidance of new users and teams within a global enterprise environment.The ideal candidate will provide hands-on technical assistance, ensure smooth adoption of cloud services, and act as a trusted advisor during the onboarding lifecycle.Key ResponsibilitiesLead and manage the end-to-end onboarding process for new users and teams adopting Azure cloud services.Provide technical support and guidance on Azure fundamentals, resource management, networking, storage, security, and monitoring.Assist users in configuring Azure environments, including subscriptions, access roles, resource groups, and policy applications.Troubleshoot onboarding-related issues across Azure services (e.g., VMs, Azure AD, Storage Accounts, App Services, Databases, Networks).Deliver structured onboarding sessions, technical walkthroughs, and best practices for Azure cloud adoption.Support users with account setup, identity access management, MFA configuration, and compliance requirements.Collaborate with engineering, security, and cloud governance teams to ensure alignment with internal standards and cloud frameworks.Document onboarding procedures, FAQs, step-by-step guides, and technical knowledge articles.Track onboarding progress, follow up on pending items, and ensure timely resolution of technical issues.Identify opportunities to improve onboarding workflows and propose automation or enhancements where applicable.Required Skills & Qualifications2–4 years of experience inAzure support , cloud operations, or technical onboarding roles.Strong knowledge of Microsoft Azure services, including:Virtual MachinesStorage ServicesVirtual Networks, NSGs, VPN GatewayExperience supporting users in cloud migrations, onboarding, or technical enablement.Strong troubleshooting and problem-solving skills across Azure workloads and cloud infrastructure.Familiarity with ITSM processes and ticketing systems.Excellent communication skills and ability to explain technical concepts to non-technical users.Ability to work in a fast-paced, multicultural, and globally distributed environment.Preferred QualificationsAZ-104(Administrator)AZ-305(Architect) is a plusExperience with automation or scripting (PowerShell, Bash, Azure CLI).Knowledge of cloud governance, security principles, and compliance standards.Prior experience in large enterprise environments.Soft SkillsCustomer-oriented mindset with strong service delivery skills.Excellent documentation and organizational abilities.Proactive, adaptable, and able to manage multiple onboarding processes simultaneously.Strong teamwork, collaboration, and communication skills.Seniority levelMid-Senior levelEmployment typeTemporaryJob functionInformation TechnologyIndustriesSoftware Development#J-*****-Ljbffr

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