Assistant Store Manager

GV-Versace Outlet Noventa di PiaveWHY WORK FOR VERSACEOur stores fully embody the spirit of Versace: Italian heritage, fearlessly Luxury forward, iconic design and a family first culture where we believe in the empowerment, motivation and growth of all employees.Founded in ****, Versace is one of the leading global fashion design houses.Under the Artistic Direction of Donatella Versace since ****, Versace designs, manufactures and distributes fashion and lifestyle products including haute couture, women and men RTW, accessories and fragrances.WHO YOU AREOur leaders at Versace are fashionable, elevated and driven individuals who know how to keep their team focused and inspired.Success starts with being an entrepreneur, by acting as a strong brand representative in the community you will grow your business through client relationship management and events.We encourage an innovative workplace to strategically drive the business by being a solution-oriented leader.As an Assistant Store Manager, you will support the development of an energetic team that is focused on maintaining exceptional levels of customer service.WHAT YOU WILL DOBusiness development Analyze the business, propose to Store Manager action plans to reach qualitative and quantitative objectives, improve results, support key business strategiesConstantly review along with Store Manager the sales and KPIs performance of the storeSupport the Store Manager in preparing periodical reporting on competitors, product, potential opportunitiesAnalyze sell through and liaise regularly with the different divisions on product availability and market trends to maximize productivityTeam Management Support the Store Manager in follow up with every team member on their monthly and yearly objectives to develop behavior, performance and capabilitiesContribute to create and foster a dynamic environment.Enhance team spirit, promote teamwork and maintain harmonious staff relationsMotivate team and build positive morale to drive results through accountability and celebrating successesCoordinate and make sure staff follow Company guidelines and are held accountable for achieving set goalsFollowing the Store Manager direction, make sure that the team strive for high performance standards through effective training and coaching, dedicating always the right attention to the in-store follow-up after trainings delivered on the brand, products, operations and soft skillsParticipate in the daily and weekly in store briefings to motivate, set objectives and show how to reach themSupport with informative and inspiring participation the new staff onboarding experienceAssures staff is groomed, inviting, professional, and knowledgeable on product and related company informationAssist Store Manager in training and development of staffClient Management Ensures superior customer service standards, through constant follow up with the team, to deliver the Versace experienceBe a brand ambassador and build relationships with Versace clients.Be an example for the team by engaging in customer interactionsEncourages team members to focus on what they would like their clients to feel during a Versace experienceDevelop and expand customer base by capitalizing on high-profile clientele and salesCRM Monitor the team on managing their customer database, ensure they take actions to maintain a long-term relationship with customer and maximize sales opportunityImplement and manage the boutique's community outreach program to maintain active social relationships with clientsSupport the organization of in-store and promotional events, liaising with merchandising and PR teamOperations Ensure the stock and the backroom are effectively managed and operational duties are met (Goods receiving, transferring, stock take, stock arrangement, reporting etc.)Assures optimum shrinkage results are met by enforcing security measures and maintaining consistent accuracy in inventory levelsRemain in compliance with operational and company policies and proceduresEnsure store presentation and visual merchandising standards are maintained according to company directives and participate to VM set-upYOU'LL NEED TO HAVE1-3 years' experience in retail management – luxury experience preferredBachelor's degree in Fashion or Business preferredFull understanding of specialty retail and store operationsComputer skills, including operation of retail point of sale system, Word, Excel and emailStrong interpersonal skills, an ability to maintain long-term relationships with clients, and an understanding of the needs and changes of the marketGood team management skills, with the potential to develop people personally and professionallyConfidence, organization skills, critical thinking and problem-solving skillsExceptional verbal and written communication skillsAbility to thrive within a high paced environment, multi-tasks with ease while maintaining a balance of daily responsibilitiesA positive and constructive approach, sales focused with the ability to take ownershipWE'D LOVE TO SEEAn entrepreneur with the ability to drive resultsWell connected with a strong ability to engageElevated customer service skills; a true fashion expert with a passion for salesA positive, outgoing, high-energy personality able to thrive within a high paced environment—At Capri, we are all responsible for creating a diverse and inclusive workplace.We try to inspire change and growth within each other and believe success is a result that comes from our differences.Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law.M/D/F/V#J-*****-Ljbffr