Desktop Support Engineer
1 giorno fa
Work type: FTE Language: English, Local C1, B2 JOB DESCRIPTION Desktop Technician will provide day to day local\ Remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer resolution for calls and engage their supervisors and managers to ensure operational consistency across all shifts within the IT Support Centre.Desktop Support Engineer provides Break Fix, fault diagnosis and resolution.Providing fault analysis to customer's various core operating systems and platforms, as well be able to provide support and apply desktop fault resolution for the approved application suite.Ideal candidate should have 2-3 Years' experience in Windows Desktop support.Position Responsibilities and Functions Provide first/second level contact and problem resolution for customer issues.Work with vendors to remediate complex AV issues as needed.Provide timely communication on issue status and resolution.Maintain ticket updates for all reported incidents.Install, upgrade, support and troubleshoot XP, Windows 7, Windows 8.1, Windows 10 and Microsoft Office ****, Cisco Jabber, another authorized desktop application.Should have basic knowledge of Mac operating system, to support Apple pc users.Install, upgrade, support and troubleshoot for printers, computer hardware.Performs general preventative maintenance tasks on computers, laptops, printers.Performs remedial repairs on Desktops, laptops, printers and any other authorized peripheral equipment.Use diagnostic tools to troubleshoot problems associated with network connectivity, and workstation hardware/software.Broad experience of IT with basic understanding of Networks, Servers, Audio/Visual, Smart Devices and Telecoms.This position requires the ability to work in a project-based environment requiring flexibility and teamwork.Performs other duties as assigned.Candidate Required Minimum Qualifications and Skills Bachelor's Degree or equivalent in Computer Science or related field.CompTIA A+, Microsoft Certified Professional (MCP) or better.Minimum of 2-3 years of IT experience.Windows 7-10, Microsoft Active Directory, utilization of GPOs, MS Office 365, PC hardware installation and troubleshooting, Enterprise anti-virus solutions, Helpdesk ticketing systems.Mobile device management including IOS and Android devices, Enterprise encryption solutions, Windows PC/laptop management via Active Directory.Proven analytical, troubleshooting and problem-solving skills.Proven ability to multi-task, effectively determine priorities and meet SLA's.Excellent communication relationship-building and internal customer service skills.Adaptable and flexible in a fast-changing industry and work environment.Willing to work off-hours and weekends when required for projects or emergency support.
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Desktop Support Engineer
2 settimane fa
Lazio, Italia Tech Zone Llc A tempo pienoWork type: FTE Language: English, Local C1, B2JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system. The candidate will also need to facilitate customer...
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Desktop Support Engineer
2 settimane fa
Lazio, Italia Tech Zone Llc A tempo pienoWork type: FTELanguage: English, Local C1, B2 JOB DESCRIPTIONDesktop Technician will provide day to day local\remote desktop support, receive inbound calls, answer questions, troubleshoot and document steps performed to resolve challenges with hardware, software and application issues in a ticketing system.The candidate will also need to facilitate customer...
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Desktop & Network It Support Specialist
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Lazio, Italia Sharp Brains A tempo pienoA technology solutions company is seeking an IT Desktop Support Engineer to provide technical assistance for hardware and software issues.Responsibilities include troubleshooting, installing, and maintaining equipment, as well as supporting user accounts and network connectivity.Ideal candidates should have a degree in IT and experience in helpdesk roles.The...
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Desktop Support Technician
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Lazio, Italia Eos It Company A tempo pienoDesktop Support Technician Our Company EOS IT Solutions is a family-run Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world's largest industry leaders.We deliver forward-thinking solutions based on multi-domain architecture, with a strong focus on customer satisfaction and service...
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Senior Software Engineer, Windows/Desktop Applications
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Lazio, Italia Altro A tempo pienoSenior Software Engineer, Windows/Desktop Applications - Florence, Italy Join to apply for the Senior Software Engineer, Windows/Desktop Applications role at Speechify.MissionThe mission of Speechify is to make sure that reading is never a barrier to learning.Over 50 million people use Speechify's text-to-speech products to turn whatever they're reading –...
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Senior Windows Desktop Architect — Remote
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Lazio, Italia Altro A tempo pienoA leading technology company in Florence, Italy seeks a Senior Software Engineer specializing in Windows desktop applications.The ideal candidate will lead the development of applications using C#, XAML, and ensure adherence to accessibility standards.The role offers significant influence on product direction and emphasizes collaboration and user-centered...
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It Desktop Support- Rome, Italy
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Lazio, Italia Axiom Technologies A tempo pienoOverviewAxiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate...
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It Desktop Support- Rome, Italy
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Lazio, Italia Altro A tempo pienoOverview Axiom Technologies is a Global IT Services partner supporting medium to large-scale enterprises.We are looking for a capable resource to coordinate ranging from simple activities to more complex plans.This role will provide onsite / on-call assistance to end-users within the organization's desktop computing environment in a timely and accurate...
