Onsite Support Engineer

We are a $13+ billion global technology company, home to more than 224,000 people across 60 countries, delivering industry-leading capabilities centered around digital, engineering, cloud, and AI, powered by a broad portfolio of technology services and products.HCLTech is a globally recognized leader in the Tech and IT industry, but we've never forgotten the startup mindset that got us here. We've always approached our work with an idea-first attitude because every one of our accomplishments —no matter how big or small —can be traced back to an idea's single spark.It's that spark —that inner drive —that sets our people apart from our competitors. It enables us not just to pull off game-changing feat after game-changing feat but to better our world in the process. We want you to find your spark. Because that's what drives you to be better, be more and ultimately, be more fulfilled.Role- Onsite Support Engineer Location- Villadose, Veneto, Italy.Language- Italian , EnglishJob Description for the Position: Expert in an IT OSS team.OSS provides local and agreed remote site support for all local IT services. Support includes handling of user incidents and requests, management of different infrastructure and application components together with the service owner, service centres and the operation teams. The job holder independently manages and develops certain assigned responsibilities by seeking contribution from colleagues. In addition, he/she may occasionally participate to development projects when agreed beforehand with the superior.Key areas of responsibilitiesConduct support operations on day-to-day basisIn cooperation with Infrastructure operations and engineering teams, perform actions to maintain Service Level Objectives as well as security and compliancy tasksIn cooperation with Service Owners, conduct service management operations for local and legacy servicesStrive for continuous improvement to improve service and support operationsWhere agreed, participate to IT Compliance development for own areaWhere agreed, participate to Infra development within own area of expertize (Senior Engineer)Where agreed, manage business integration with active communication, promotion and deployment of standard IT services, coordination of local key users and handling of possible local escalation cases on own responsibility area. (Senior Engineer)Participation in the Duty Ring at sites/consolidated sites within two hours from home base, where applicable Key contactsEnd users, business key users and managersServers & Storage, Communication Technology, and Managed Desktop Services Engineering and Operations teamsApplication Services, including Service Owners, AS architects and teamsCommand Center teamUser Support teamTransition Management teamExternal vendorsPrerequisitesStrong service mindsetStrong business understandingExperience on preferably several of technological domains: Servers & Storage, Communication Technology, and Managed Desktop ServicesProblem solving capabilities with in-depth understanding of technology and business interfaceExperience and knowledge of local application portfolioGood understanding of IT Service Management processes and practicesGood communication skills in local language, combined with adequate written and spoken English language capabilitiesCompetence profileDemonstrates a positive and productive attitudeManages to prioritize tasks and work under pressureInspires the trust of othersFollows organization's goals, values, policies, and proceduresManages competing demands, frequent changes, and uses time effectivelySkills, Experience and Qualification Required for the Position :Education – Minimum Qualification: B. Eng. in information technology or master degree3+ years' experience in ITSolid technical understanding of one or more technology areas, such as servers, storage, operating systems, cluster technologies, SAP, databases or middleware. The ability to cover multiple technology areas or will to learn additional areas is a strong plus.IT service delivery competencies, communication skills, ITIL methodology certification or respective knowledge, situation management skills, broad awareness relating to IT infrastructure, agility and flexibility to address critical situation (downtime) in professional manner.Ability to work independently with little day to day support – self startersFlexibility with respect to time – client deliverables need to be met with a Can-do attitude