Hardware And Software Support
1 giorno fa
Hardware and Software Support - Milan basedJoin to apply for the Hardware and Software Support - Milan based role at HaemoneticsWe are constantly looking to add to our core talent.If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job DetailsAs a key member of our product support team, you will be the first point of contact for customer inquiries and technical issues, playing a vital role in delivering high-quality service and support throughout the product lifecycle with focus to our Italian and French market.Key ResponsibilitiesCustomer Interaction & Issue Resolution: Provide first-level support via phone and remote tools for HAE application and hardware-related issues reported by customers or internal stakeholders.Resolve majority of incoming support calls; expedite unresolved issues to Level 2.Maintain positive customer experience with clear professional communication.Technical Support & Troubleshooting: Diagnose and resolve application, hardware, and software issues remotely using remote access tools.Collaborate with internal teams and follow escalation procedures.Coordinate with field staff, software developers, and hardware suppliers for on-site support.Maintain hotline schedule for full coverage and coordinate departmental duties.Service Coordination: Coordinate and assign service requests to Haemonetics field service teams and third-party service providers.Ensure timely execution of service orders and monitor progress to maintain service quality and customer satisfaction.Handle spare parts for 3rd Party in ERP system.Process Improvement & Customer Satisfaction: Contribute to continuous improvement of support processes.Support and contribute to customer operations activities throughout the product lifecycle.Drive achievement of customer satisfaction KPIs through proactive service, collaboration, and process optimization.Documentation & Communication: Accurately log all support interactions in the Haemonetics helpdesk ticketing system in a timely manner.Keep customers informed throughout the resolution process and ensure all issues are closed satisfactorily.EducationEngineering or Technical educationExperience / QualificationsMinimum 1 to 2 years of experience working in a customer service capacityExperience with Microsoft desktop and Windows server operating systemsExperience in medical industry is a plusBasic knowledge of IT and Network functionality is a plusExcellent customer service skills developing and maintain good working relationships with customersFluency in Italian and French with excellent written and spoken English language skills are mandatoryEEO Policy Statement#J-*****-Ljbffr
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Hardware and Software Support
2 settimane fa
Milano, Lombardia, Italia Haemonetics A tempo pienoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job DetailsAs a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
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Hardware and Software Support
4 settimane fa
Milano, Italia Altro A tempo pienoHardware and Software Support - Milan based Join to apply for the Hardware and Software Support - Milan based role at Haemonetics We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of...
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Hardware and Software Support
3 settimane fa
milano, Italia Haemonetics A tempo pienoHardware and Software Support - Milan basedJoin to apply for the Hardware and Software Support - Milan based role at HaemoneticsWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job...
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Hardware and Software Support
1 settimana fa
Milano, Italia Haemonetics A tempo pienoHardware and Software Support - Milan based Join to apply for the Hardware and Software Support - Milan based role at Haemonetics We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice. Job...
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Hardware and Software Support
6 giorni fa
milano, Italia Haemonetics A tempo pienoHardware and Software Support - Milan basedJoin to apply for the Hardware and Software Support - Milan based role at HaemoneticsWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job...
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Hardware and Software Support
3 settimane fa
milano, Italia Haemonetics A tempo pienoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job DetailsAs a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
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Hardware and Software Support
2 settimane fa
milano, Italia Haemonetics A tempo pienoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job DetailsAs a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
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Hardware and Software Support
1 settimana fa
milano, Italia Altro A tempo pienoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job Details As a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
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Hardware And Software Support
1 settimana fa
Milano, Italia Haemonetics A tempo pienoWe are constantly looking to add to our core talent.If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job DetailsAs a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
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Hardware and Software Support
1 settimana fa
milano, Italia Altro A tempo pienoWe are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.Job Details As a key member of our product support team, you will be the first point of contact for customer inquiries and technical...
