Customer And Supplier Claims Specialist...

21 ore fa


Ancona, Italia Ask Industries S.P.A A tempo pieno

Coordinate emergency and containment actions further to customer claims, including activities of residents and sorting companiesLead the problem-solving process following customer complaints, coordinating a cross-functional teamIssue claims to suppliers, in case of non-compliant components identified during incoming inspection, production, or by the customerAnalyse the consistency of 8D reports received from suppliers and monitor supplier action plansSkills Required- Educational background in technical or scientific disciplines- Familiarity with problem-solving methodologies (e.g., Ishikawa, 5 Whys, Root Cause Analysis)- Strong skills in Microsoft Office tools (Excel, Word, PowerPoint)- Leadership, persuasion, and coordination skills- Knowledge of ISO **** and IATF ***** standards- Knowledge of VDA standards- Knowledge of customer requirements related to claim management- Knowledge of the SAP ERP system- Familiarity with statistical concepts- Ability to use measurement equipment- Experience in the automotive industry- Experience in non-conformities managementResponsibilities- Manage customers' and suppliers' claims, ensuring effective problem resolution for quality-related issues and compliance with customer-specific requirements#J-*****-Ljbffr



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