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Cvm Specialist

5 ore fa

Milano, Italia Axpo Italia Spa A tempo pieno

Pulsee Luce e Gas is an energy company that has been active in the Italian market since ****.Driven by its distinctive values, innovative vision and Axpo DNA, Pulsee develops new solutions aligned with the evolving behaviours and needs of customers.In addition to offering the possibility to subscribe to electricity and gas services online through a fully digital journey, Pulsee provides a nationwide network of qualified consultants, ensuring close and constant support for consumers.Pulsee stands out for its high quality customer service.According to the latest qualitative survey promoted by ARERA, Pulsee customers report a very high level of satisfaction compared to the market average.The company offers timely and dedicated assistance at every stage, from activation to day-to-day management, ensuring effective and prompt responses to all enquiries.In cooperation with the CRM specialist, the resource will oversee: Monitoring the overall customer experience, to identify improvement opportunities and set up related actions Support in implementation of new customer journey communications Supporting the definition and implementation of actions (specific CB offers, promotions, gifts) and campaigns, in terms of churn prevention and customer value increasing.Project management for promotions, special projects and campaigns on customer base Managing external creative agencies to release graphics and digital materials 2 - 3 years of experience in a similar role Passion for innovation, digital world, start-ups Creative attitude and good communication skills Analytical skills Knowledge and use of SQL language and query is highly appreciated Good use of Power Point and Excel Good level of English