Customer Service Agent Fiumicino Airport

2 giorni fa

Lazio, Italia Jet2.Com A tempo pieno

Are you passionate about helping people and delivering outstanding service Join our & Jet2Holidays team Fiumicino as a Customer Service AgentWhat We Offer :******** annually (pro-rated)Full time seasonal contract39days holiday (pro-rated)Free uniform paid training life assurance & retail discountsDiscounts on & Jet2holidays flightsRecommend a Friend bonusWhat Were Looking ForAbility to work as a teamPrevious experience in a customer service role ideally in a fast-paced environmentFluent in local language & intermediate / fluent EnglishHave a flexible and positive approachCapability to remain calm and effective during high-pressure situations such as flight cancellations or service disruptionsAs we employ on local contracts you will already hold full right to work documents for ItalyWhat will you do in the roleCreate Memories - Ensuring the delivery of outstanding Customer Servicethat meets the needs of ourcustomersand promotes ourbrand values.Be Present - Greet our arriving customers at the start of their holiday supervising our third-party partner in delivering a friendly and efficient check-in and onboarding service offering helpful advice on the sales desk.Take Responsibility - Ensuring spolicies and procedures are implemented and adhered to.Ensuring quality standards are met and safe practices are always carried out.Responsible for safety reporting using the company system (The Hub)Work as One Team - Working in partnership with internal colleagues and internal partners including Ground Operations colleagues thirdparty providers and our Flight Deckand Cabin Crew Teams to ensure the best Customer experienceReady to take off Apply todayRequired ExperienceUnclear SeniorityKey SkillsBusiness Development,Business Intelligence,Time Management,Hospitality Management,Outbound Calls,Communication,Service Areas,Relationship Management,Administrative Services,Client Services,Customer Service Management,Regular Maintenance,Sales Support,Safety and SecurityEmployment Type : ContractExperience : yearsVacancy : 1#J-*****-Ljbffr

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