Customer Service Director
2 settimane fa
Empresas: Meliá Hotels InternationalMISSION: Responsible for the daily operations of the department, committed to achieving excellence in customer satisfaction.Works alongside the team to meet and exceed customer service expectations.RESPONSIBILITIES:Personalize guest interactions by using their name during conversations.Maintain accurate guest profiles, ensuring compliance with data regulations.Stay informed about VIP arrivals and ensure a proper welcome.Handle front desk administrative tasks, including billing and credit card processing.Manage guest complaints with professionalism and empathy.Communicate important information to front desk management.Continuously improve skills and contribute to front desk best practices.Support the Revenue team by maximizing upselling and cross-selling.Ensure smooth and efficient check-in/check-out processes, including digital check-ins.Handle internal and external guest phone requests when necessary.Act as a hotel ambassador, upholding service standards at all times.Address guest inquiries and requests efficiently within an acceptable timeframe.CUSTOMER EXPERIENCE:Comply with brand standards and operational guidelines.Personalize guest experiences by anticipating and exceeding expectations.Handle customer incidents and escalate unresolved issues.Support the hotels Sensory Architecture and promote its services, events, and experiences.REQUIREMENTS:Education: University degree or vocational training in Tourism, Hospitality, or similar.Languages: Advanced English; a third language is a plus.Experience: At least 1 year in customer service.Skills: Hotel operations, check-in/out procedures, customer service, complaint handling, organization, and communication.CONTRACT:Fixed-term contract.Level C2, CCNL Turismo AICA.Requisitos :
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Customer Service Manager
2 settimane fa
Milano, Italia Instrumentation Laboratory spa A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: **CUSTOMER SERVICE MANAGER**: The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the...
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Associate Director
2 settimane fa
Milano, Italia Kyndryl A tempo pieno* Decline will set your Cookie preferences to "Required" and will prevent Kyndryl and its partners from collecting and using Cookie data to collect statistics and to provide you a personalized web experience and more relevant ads on third party websites.Associate Director - Customer Partner – IT Services page is loaded## Associate Director - Customer...
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Customer Service Specialist
2 settimane fa
Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 settimane fa
Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 settimane fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza.Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 settimane fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Global Customer Support Director
1 giorno fa
Milano, Lombardia, Italia OverIT - Field Service Management A tempo pienoJob DescriptionOverIT at a glanceOverIT is a global Software-as-a-Service (SaaS) company with a strong presence in North America and Europe.We empower organizations in the power, utility, telco, and transportation industries to manage their mission-critical infrastructures efficiently and safely through cutting-edge Field Service Management software...
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Customer Service
2 settimane fa
Milano, Italia MundiMoto Group A tempo pienoCUSTOMER SERVICE Sei appassionato di moto e vorresti lavorare ad un progetto emozionante nel settore delle moto? Se hai esperienza come CUSTOMER SERVICE e cerchi un futuro stabile in un ambiente stimolante, questa è la tua opportunità! MundiMoto Group è una startup leader nel mercato dell'acquisto di moto online, sia a livello nazionale si...
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Customer Operations
2 settimane fa
Milano, Italia Customer Analytics Italia A tempo pienoA consulting firm in Milan seeks an Associate to support customer service operations and sales initiatives. You'll assist in project management, conduct data analysis, and engage with clients to deliver impactful solutions. Qualified candidates should have at least a Bachelor's degree, a year of consultancy experience, and strong analytical skills. This role...
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Service Director
7 giorni fa
Milano, Italia ADP A tempo pieno**ADP is hiring a Service Director** **JOB PURPOSE**: - Effective Management of Team resources and processes to ensure delivery of service excellence for all clients - Building and maintaining effective external and internal relationships - Leading and developing a team of Associates **KEY RESPONSIBILITIES**: To ensure delivery of excellent service...
