Post-Sales Technician For Renewable Energy Platforms

3 giorni fa

Lazio, Italia Altro A tempo pieno

Manpower Professional, società di ricerca e selezione di profili qualificati middle-senior, cerca una figura diService – Tecnico Post Sales.Il nostro cliente è un'azienda tecnologica in grande crescita, con sede a Milano e che sviluppa piattaforme software e sistemi di monitoraggio perimpianti da fonti rinnovabili(in particolare fotovoltaico) rivolte a clienti in Italia e all'estero.Mansioni e responsabilitàGestire l'assistenza tecnica post-vendita tramitepiattaforma di ticketing, mail e, quando necessario, call/videocall con i clienti; Analizzare le anomalie segnalatee risolverle attraversoconfigurazioni e personalizzazionisulle applicazioni web-based proprietarie; Utilizzare strumenti di accesso remoto (es. AnyDesk, TeamViewer) per intervenire sui sistemi dei clienti; Interfacciarsicon il team Post Sales di II livello e con i tecnici per i casi più complessi o che richiedono interventi di programmazione o di intervento in loco; Garantiretempi di risposta e livello di servizio ottimali, anche coordinando eventuali interventi on site dei tecnici di campo.Cosa stiamo cercandoDiploma, laurea o master indiscipline tecniche(elettrotecnica, automazione, energetica, telecomunicazioni o affini); Buone basi di informatica e networking (PC, reti, protocolli TCP/IP).Gradita conoscenza diSCADAe protocolli come Modbus; Preferibile esperienza con sistemi di monitoraggio e controllo inambito rinnovabili(fotovoltaico in particolare) o in ruoli analoghi di service/post sales tecnico; Conoscenza dellalingua inglesea livello B2, per gestire interazioni anche con clienti esteri; Spiccate capacità di problem solving, gestione delle priorità e rispetto delle scadenze, oltre ad un forte orientamento al cliente.La sede è aMilano, con possibilità di smart working fino a 3-4 giorni a settimana, con orari da lunedì a venerdì (9-18).L'assunzione è diretta, a tempo indeterminato, con RAL in fascia*************€in funzione dell'esperienza effettiva, oltre a ticket restaurant, welfare e sistema incentivante.#J-*****-Ljbffr

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