Field Service Engineer

Job DescriptionAgilent is a global leader in laboratory and clinical technologies; we are passionate about bringing great science to life.Our commitment to quality and innovation supports cutting-edge life science research, patient diagnostics, and ensures the safety of water, food, and pharmaceuticals.As scientists and clinicians pursue small, everyday advances and life-changing discoveries, we provide trusted answers to their most critical questions and challenges.We can't wait for you to join us as we continue our mission to improve the world around us.Information about Agilent is available atEvery day,Agilent Field Service Engineershelp our customers to solve issues that enable scientists to make discoveries that enhance the quality of life.Through our work, we deliver insights and provide support that keep laboratories running smoothly and more efficiently.Join our dynamic organization to be a part of this rewarding and exciting workIn this role, you will be responsible for supporting our clients with on-site installation, implementation, maintenance and delivery of customer training on ourHPLC and GC systems.ResponsibilitiesRespond to customer needs by providing repair, installation, upgrade and preventive maintenance activitiesContact customers in a timely manner and schedule service efficientlyConnect with manager and sales team to understand and meet customer needs and expectationsMaintain Agilent's customer service reputation by aligning with all corporate policies and proceduresComplete administrative paperwork and computer reports promptly and accuratelyAddress customer requests for service and communicate proactively before, during and after serviceThis role combinesremote workwithregular travel to one of Agilent's largest clients in Termoli, while also supporting further customers within the surrounding area or out of region.A company car will be provided for your convenience.QualificationsUniversity degree in Chemistry, Biochemistry, Biotechnology or similar.Practical experience with HPLC and/or GC, gained either through technical support or as an end user of these systems.Preferred: 1–2 years of experience in liquid and/or gas chromatography within a pharmaceutical environment.Full proficiency in Italian and good level of English (especially reading & understanding).A valid driving license.On a personal level, you areproactive, outgoingandcustomer oriented.You enjoy workingboth autonomously and as part of a team, to solve various types of problems.You havegreat communicationsandinterpersonal skillsto interact with many internal and external partners.What we offerPermanent ContractCompany CarOutstanding company cultureCareer development opportunitiesCompany pension scheme, yearly company bonus, company car, private health care, stock purchase plan, medical & life insuranceA position within an international organization with exciting opportunitiesWe will make sure you get all the training and development opportunities you need to become the best in your fieldAdditional DetailsThis job has a full time weekly schedule.Our pay ranges are determined by role, level, and location.Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training.During the hiring process, a recruiter can share more about the specific pay range for a preferred location.Pay and benefit information by country are available at:Agilent Technologies Inc. is an equal opportunity employer.Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.Travel Required75% of the TimeShiftDayDurationNo End DateJob FunctionServices & Support#J-*****-Ljbffr