Luxury Retail Team Lead – Customer Experience

11 ore fa

Lazio, Italia Hermès A tempo pieno

GENERAL ROLE The Team Supervisor leads his team to ensure the most memorable customer experience, to develop sales and build long lasting relationships with clients through heartfelt and bespoke attention, with highest integrity.The ideal candidate will act as a role model and will represent Hermès as an Ambassador, inspiring his colleagues to portray and embrace Hermès values.MAIN RESPONSIBILITIES Sales and Customer Experience Supervise and support the team in reaching sales targets; Foster clientculture within the team, supporting them on client discovery, increasing loyalty of existing ones and sharing best practice on clienteling activities; Developand maintain a relevant customer portfolio through a proper client discovery and bespoke experience to foster loyalty and establish long-term relationships, developing new clients; Personally develop sales beyond their own product category to satisfy clients' needs and ensure the most memorable omnichannel experience, in line with Hermès image and company procedures; Assist clients during aftersales activities reassuring them throughout the whole process, acting as a reference point whenever needed.Business performance overview Actively contribute to business development through proposal of commercial actions leveraging experience on product knowledge, market trends, customer feedback and best practice and monitor business performance indicators.People Management Support the store management in setting objectives and assigning tasks to the team; Observethe team and provide ongoing feedback and coaching, supporting their personal development; Create a positive sense of team spirit, discipline and mutual respect, encouraging open communication; Supportothercolleagues developing their expertise and skills.PROFILE Bachelor's degree preferably with a fashion/linguistic focus; Fluencyin Italian and English.A third language will be considered an advantage; Professional background: previous experience in similar positions, preferably in a luxury good boutique; an international experience will be considered a plus; Proficient with Excel / IT tools; Excellent leadership attitude and ability to lead and motivate a team; Professionalism, enthusiasm, dynamism, ease of integration and teamwork complete the profile.Excellent interpersonal and communication skills, with a customer service orientation; Team player mentality to build meaningful relationships and ability to work autonomously; Availability,flexibility and dynamism to function in a high-pace environment; Determined tobe part of a people-centric retail project, for which is required vocation for human values, passion and a strong aesthetic sense.In Hermès diversity of experience and perspectives create a better work environment, we value, ensure and believe in gender equality, welcoming individuals of all backgrounds.Join the human adventure of Hermès#J-*****-Ljbffr

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