Service Delivery Coordinator

2 settimane fa

Bardi, Italia Tata Consultancy Services A tempo pieno

TATA Consultancy Services, a company leader in the IT consultancy sector since ****, is searching a Service Delivery Coordinator to manage a team of Helpdesk Operators on 4 different client's location in the country.The ideal candidate is a motivated, well-organized individual, with previous experience in managing and coordinating their own team from remote.A deep understanding of prospecting and developing strong, interpersonal relationships with different stakeholders is a must.ResponsibilitiesCoordinating the delivery of Workplace Onsite Support (OSS) services of different Operators in different locations;Perform relevant Quality checks and work on improvements aspects together with the OSS and Warehouse;Regularly collaborate with SD Teams and Automation and Transformation Team to improve / maximize customer experience and satisfaction by driving value in service delivery;Understand and drive future demands, act as an escalation point for the local Customer as a SPOC;Deliver detailed status reports including metrics, performance / results, issues / challenges, potential delivery risks etc;RequirementsPrevious Team Coordinating experience;Experience with Workplace Onsite Support (OSS) services and best practices;experience within the BFSI and IT Consulting industry;Excellent written and verbal communication skills in English and ItalianWhy choose TATA Consultancy Services?TCS is a company leader in the Consultancy Services sector, and our primary goal is to grow, offering stability and possibilities to all our employees.Offer includes:multinational and dynamic work environmentpermanent contractcompetive offer and benefitsflexible and agile work environmentIf you are ambitious and ready to take up an Executive role in a IT global leading company, we look forward to receiving your application.by applying to this job, you authorize the processing of the personal data contained in your CV pursuant to Legislative Decree ********** and EU Regulation ********** (GDPR) for personnel selection purposes.For more information regarding TCS Privacy Notice : TCS iBegin#J-*****-Ljbffr

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