Customer Service Representative

4 giorni fa

Lazio, Italia Altro A tempo pieno

Customer Service Representative - Categorie Protette L.***** Zona di lavoro: Milano CentroContratto: Full TimeSiamo alla ricerca per la nostra società cliente di una risorsa da inserire con il ruolo di Customer Service Representative, appartenente alle categorie protette L.*****.Mansioni e responsabilitàGestire le richieste dei clienti via telefono, e-mail e chat.Risolvere problematiche e fornire informazioni sui prodotti e servizi.Monitorare lo stato delle richieste e garantire un'esperienza cliente ottimale.Coordinarsi con i vari dipartimenti aziendali per risolvere problematiche specifiche.Gestire il processo di restituzione e rimborso dei prodotti.Aggiornare il database clienti e archiviare correttamente le comunicazioni.Raccogliere feedback dai clienti e suggerire miglioramenti al servizio.RequisitiEsperienza pregressa in un ruolo di assistenza clienti.Ottime doti comunicative e di ascolto attivo.Capacità di risolvere problemi in modo efficace e tempestivo.Attitudine al lavoro di squadra e alla collaborazione interdipartimentale.Flessibilità e orientamento al cliente.Conoscenza dei principali strumenti informatici (MS Office, CRM).Ottima gestione dello stress e delle priorità.Inserimento diretto in azienda a tempo indeterminato - categoria protetta L.*****#J-*****-Ljbffr

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