Customer Success Manager Ii

At Hudl, we build great teams.We hire the best of the best to ensure you're working with people you can constantly learn from.You're trusted to get your work done your way while testing the limits of what's possible and what's next.We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights.That's why we help teams from all over the world see their game differently.Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.Ready to join us?Your RoleWe're looking for aCustomer Success Managerto join our team and help professional soccer teams and federations get the most out of Hudl.You'll own the post-sale relationship for a portfolio of ******* accounts, focusing on retaining revenue and finding new ways for our partners to win using our elite product suite.As a Customer Success Manager at Hudl, you'll:Drive growth and retention.You'll own the renewal process from start to finish.By analyzing engagement metrics in Salesforce, you'll identify which accounts are thriving and which need a hand, ensuring every team sees the full value of their investment.Be a trusted advisor.You'll lead kick-off calls and business reviews to stay aligned with your customers' goals.You won't just react to problems—you'll proactively suggest solutions, upsell new features and cross-sell products that help teams perform at their best.Master our products.You'll maintain expert knowledge of our competitive and elite tools.From account configuration to leading educational webinars, you'll ensure our users are equipped to succeed from day one.Collaborate across Hudl.You'll partner closely with Account Executives to ensure seamless handoffs and work with our product teams to share frontline feedback on market trends and customer needs.For this role, we're currently considering candidates who live within a commuting distance of our offices inChiavari.But with our flexible work policy, there aren't any current requirements for the number of days you come to the office.Must-HavesMultilingual.You're fluent in English and fluent in at least one of these languages: Italian, Greek, Arabic or Turkish.Methodical.You've worked with a CRM like Salesforce and use data-driven insights to manage your workflow and engage partners effectively.Consultative.You're a relationship-builder who takes the time to understand a client's unique goals and sells solutions that actually solve their problems.A strong communicator.You have excellent verbal and written communication skills and can clearly articulate value to stakeholders at all levels.High-volume handler.You're organized and capable of managing a large portfolio of accounts without letting details slip through the cracks.Soccer background.You have a deep understanding of the sport, whether through playing, coaching or previous work experience.Nice-to-HavesValues-aligned.You thrive in environments that prioritize trust and outcomes over hours, and you're excited to contribute to our #realtalk culture.Curious learner.You're a "learn-it-all" who stays up to date on sports tech trends and is always looking for ways to improve your process.Conscientious.You excel at empathizing with customer challenges and proactively coordinating internal resources to find the best path forward.Our RoleChampion work-life harmony.We'll give you the flexibility you need in your work life (e.g., flexible vacation time above any required statutory leave, company-wide holidays and timeout (meeting-free) days, remote work options and more) so you can enjoy your personal life too.Guarantee autonomy.We have an open, honest culture and we trust our people from day one.Your team will support you, but you'll own your work and have the agency to try new ideas.Encourage career growth.We're lifelong learners who encourage professional development.We'll give you tons of resources and opportunities to keep growing.Provide an environment to help you succeed.We've invested in our offices, designing incredible spaces with our employees in mind.But whether you're at the office or working remotely, we'll provide you the tech you need to do your best work.Support your wellbeing.Depending on location, we offer medical and retirement benefits for employees—but no matter where you're located, we have resources like our Employee Assistance Program and employee resource groups to support your mental health.CompensationThe base salary range and on-target earnings (OTE) for this role are displayed below.Typically, the total compensation will fall within the middle of the OTE band.Our compensation decisions are based on an individual's experience, skills and education in line with our internal pay equity practices.Final compensation will depend on your performance against quotas outlined in your Individual Sales Plan (ISP) upon hire.Inclusion at HudlHudl is an equal opportunity employer.Through our actions, behaviors and attitude, we'll create an environment where everyone, no matter their differences, feels like they belong.We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities.But we recognize there's ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates.Please don't hesitate to apply—we'd love to hear from you.Voluntary self-identification, gender and raceWe'd like to know how well we're doing to ensure diversity, equity and inclusion in our recruitment processes.To help us reach this goal, we'd appreciate if you'd take our diversity questionnaire.Your voluntary choice to complete it will create a separate, confidential record of your name, where you learned about the role you applied for, and information about protected characteristics (UK: the Equity Act ****).This information will be automatically removed from your profile prior to reviewing your application.Your data is kept strictly confidential and won't be used as a part of the selection process.We'll only use it to measure our recruitment activity and to make reasonable adjustments for disabled employees.U.S. Equal Opportunity Employment Information (Completion is voluntary)Individuals seeking employment at Hudl are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.You are being given the opportunity to provide the following information in order to help us comply with federal and state Equal Employment Opportunity/Affirmative Action record keeping, reporting, and other legal requirements.Completion of the form is entirelyvoluntary.Whatever your decision, it will not be considered in the hiring process or thereafter.Any information that you do provide will be recorded and maintained in a confidential file.Applicable Legislation Information (EU)The Regulation (EU) ******** and the applicable national data processing regulations (together, the "Applicable Legislation") for candidates applying to the positions in the EU give rights to individuals in respect of personal data held about them by others and as directed by the above Applicable Legislation Hudl provides you the following information:Hudl and its affiliates act as data controllers in relation to the personal data Hudl collects in connection with its recruiting and hiring processes, as well as with data subprocessors engaged by Hudl to help manage those processes.Hudl's headquarters and its sub processes are located in the USA.If you are located outside of the USA, your personal data will be transferred to the USA once you submit it through our careers site.Diversity information is defined by the DPA as "sensitive".The information you give will be held on both manual and electronic systems by Hudl.#J-*****-Ljbffr