Data Center Operation Technician, Data Center Operations

Data Center Operation Technician, Data Center Operations Job ID: ******* | Amazon Asia-Pacific Resources Private Limited (Singapore)AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure.In other words, we're the people who keep the cloud running.We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on.We work on the most challenging problems, with thousands of variables impacting the supply chain — and we're looking for talented people who want to help.You'll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles.You'll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers.And you'll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key Job ResponsibilitiesWork as part of the Operations team; primary responsibility is the maintenance and upkeep of the data center infrastructure.Server rack installation, hardware break-fix on various components, troubleshooting network issues and responding to emergent situations that affect operational stability.Work and meet SLAs against assigned trouble tickets via a directed workflow; first line touch point for hardware troubleshooting and technical issues.Perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.Participate in team meetings for metric analysis and to discuss achieving daily/weekly goals.Apply policies and procedures, including safety and security, within the department.Contribute to documentation on technical issues through root cause analysis for operational issues that occur, and contribute to process improvement initiatives relevant to the data center environment.Assist in training less experienced members of the team (for more experienced technicians).Cover 24x7 shift rotation.A Day in the LifeYou will support DC infrastructure equipment (e.g., racks, servers, networking devices, hardware components, cables, etc.) and follow instructions in a ticket-based environment, working on systematic problem resolution and performing routine operation activities on hardware or spare parts, including rack install, server break/fix, rack decom, etc.You will perform on-call duties and participate in Data Center operations, handling scheduled maintenance and change management activities that require monitoring of the data center infrastructure.Show a strong aptitude for troubleshooting and problem solving.Maintain site management and operational area tidiness.Cover 24x7 shift rotation.About the TeamDiverse Experiences: Amazon values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWS: Amazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life Balance: We value work-life harmony.Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team Culture: AWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.Our inclusion events foster stronger, more collaborative teams.Our continual innovation is fueled by bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career Growth: We're continuously raising our performance bar as we strive to become Earth's Best Employer.That's why you'll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic QualificationsExperience with computer hardware troubleshooting and repairExperience with fiber optic and copper cabling standards, testing equipment & troubleshooting methodologies2+ years of relevant field experiencePreferred QualificationsLinux Operating System, Hardware or Networking certifications.Knowledge in cloud computing environments.Understanding of IT service management and Data Center environment safety and security.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr