Customer Service Engineer...
2 settimane fa
The Big Picture As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support.You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional service delivery.What's in it for You- Experience personalized career journeys with growth-oriented development opportunities.- Engage in purpose-driven work that makes a positive impact on society.- Be part of a values-driven culture that fosters inclusivity and innovation.- Placeholder for local benefits- Strong technical support and mentoring.- Meaningful work with professional customers.- Focus on career development.- A package including of salary, commission, company car, private healthcare, life insurance, and more.Your Superpowers in Action- Diagnose and resolve complex technical issues for customers through remote support and on-site visits, ensuring minimal system downtime and maximum customer satisfaction.- Install, maintain, and upgrade customer equipment according to specifications and quality standards, documenting all service activities thoroughly.- Provide comprehensive technical training to customers on product operation, maintenance, and troubleshooting procedures.- Maintain personal service spares issued and inventory records to the highest standard, ensuring all anomalies are quickly and effectively reported and resolved.- Manage all required reporting in accordance with our SLAs: Service Documentation, Service Reports, Time Sheets, Expense Claims, etc. on a weekly basis.- Collaborate with cross-functional teams including Global Technical support and Quality assurance to address product improvements based on field experience.- Serve as a technical advisor to the sales team during pre-sales activities and product demonstrations.Basic qualifications- Bachelor's to Master degree in Electronic Engineering or Biotechnology, or related technical field.- Minimum 10 years of experience in a customer-facing technical support or service engineering role.- Demonstrated expertise in troubleshooting complex technical systems and equipment.- Strong communication skills with the ability to explain technical concepts clearly to non-technical audiences.- Willingness to travel up to 50% of the time to customer sites on TERRITORY.- Full driving licensePreferred qualifications- Experience with life sciences, diagnostics, or laboratory instrumentation.- Knowledge of regulatory requirements in relevant industries (e.g., ISO, FDA).- Proficiency in both English and French languages.- Experience in Service management software used for reporting Service activities- Background in training customers on technical products and systems.#J-*****-Ljbffr
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Customer Service Engineer
2 settimane fa
Milano, Italia Altro A tempo pienoThe Big Picture As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support.You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...
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Customer Service Engineer
3 giorni fa
Milano, Italia Altro A tempo pienoThe Big Picture As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support.You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...
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Customer Service Engineer
3 settimane fa
milano, Italia BioLegend, Inc. A tempo pienoThe Big Picture As a Customer Service Engineer with our team, you will be the technical bridge between our innovative products and our valued customers, providing expert troubleshooting, maintenance, and support. You'll leverage your experience to ensure optimal performance of our systems while building strong customer relationships through exceptional...
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Technical Service Engineer
7 giorni fa
Milano, Italia Avantor A tempo pienoThe Opportunity: Our Technical Service Organisation has currently an open position for a Technical Service Engineer to join our team.We are looking for a motivated person with gained experience, focusing on in-house technical, maintenance, calibrate, and validate and repairing our sold portfolio laboratory instruments.PROFILE The purpose of the Technical...
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Customer Service Specialist
4 giorni fa
Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 giorni fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza.Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Customer Service Specialist
2 giorni fa
Via Milano, Italia OMEGA SERVICE SRL A tempo pienoOMEGA SERVICE SRL appartiene ad un gruppo che opera da quasi 20 anni nella gestione dei servizi per le aziende soprattutto in ambito MODA, fornendo supporto con: vestiariste, venditrici e venditori, assistenti photoshooting, addetti all'accoglienza. Stiamo cercando una figura professionale con esperienza in Customer Service e gestione spedizioni. La risorsa...
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Field Service Engineer
16 ore fa
milano, Italia Mase Consulting Ltd A tempo pienoField Service Engineer / Pharmaceutical Automation Technician Do you enjoy the practical hands-on elements of engineering and have the desire to work on industry-leading, highly complex pharmaceutical equipment? Ready for your calling? This specialist equipment manufacturer is searching for a well-rounded Service Engineer / Service Technician to join their...
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Customer Service
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Milano, Italia MundiMoto Group A tempo pienoCUSTOMER SERVICE Sei appassionato di moto e vorresti lavorare ad un progetto emozionante nel settore delle moto? Se hai esperienza come CUSTOMER SERVICE e cerchi un futuro stabile in un ambiente stimolante, questa è la tua opportunità! MundiMoto Group è una startup leader nel mercato dell'acquisto di moto online, sia a livello nazionale si...
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Customer Service Manager
18 ore fa
Milano, Italia Instrumentation Laboratory spa A tempo pienoFor our Supply Chain Department, based in Milan (Italy), we are looking for a: **CUSTOMER SERVICE MANAGER**: The Customer Service Manager is responsible for building strategic customer relationships, implementing the company’s customer service strategy and coordinating with internal business partners to improve customer service, all while optimizing the...
