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Director - Applied Science, Amazon Connect

8 ore fa


Lazio, Italia Amazon A tempo pieno

Director - Applied Science, Amazon Connect Job ID: ******* | Amazon Development Center U.S., Inc.The Amazon Connect Interactive AI and Engagement organization was formed in April **** to bring together Contact Lens, Q in Connect, and Flows/Lex into one organization, responsible for weaving native-AI across the Connect application experiences delivered to end-customers, agents, and managers/supervisors.We are reimagining customer engagement to enable companies to deliver proactive and personalized experiences (in websites, mobile apps, and traditional contact center channels including voice, messaging, and email) that discern and resolve end-customers' intent before problems ever arise.To succeed, we need a unified science strategy and approach to power 'AI-throughout' customer experiences that leverage humans in the loop when required to meet business goals.We seek to hire a Director of Applied Science who will define and execute that strategy, and organization required.This leader will push the technical boundaries in generative AI science, shaping the industry, while influencing and leading key product investments across Connect service teams and leadership.The business opportunity is substantial.We are executing to be the leader irrespective of the ultimate balance between proactive end-customer self-service and agent-assisted workloads.To do so, science innovation will be pivotal to help achieve our ambitious goals, differentiating Amazon Connect from our competitors.Key job responsibilitiesThe Director of Applied Science will lead us to propose and deliver an organizational plan that is aligned to a unified science strategy.This science strategy will enable data-driven, AI-powered continuous optimization across self-service, agent assistance, and manager assistance workloads.This leader will inherit an existing applied science team, and possibly (strategy dependent) a data integrations team engineers.We believe that the strategy this leader defines will require additional applied scientists.Beyond direct team ownership, this leader will be responsible for cross-AWS science collaboration with Bedrock, AGI, Q, and Transcribe organizations.Basic QualificationsMS in CS, Machine Learning, Statistics, Operations Research or similar.10 years of hands-on experience in predictive modeling and large data analysisExpertise in Machine Learning as applied to large-scale generative modelsStrong ML breadth and depthStrong skills with SQLStrong skills with Spark/Python/Perl (or similar)Communication and data presentation skillStrong problem-solving abilityPreferred QualificationsPhD in Computer Science, Machine Learning, Statistics or Operations Research15 years of industry experience in MLSuperior ML breadth and depthExpert skills with SQLExpert skills with Spark/Python/Perl (or similar)Superior problem solvingAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Our compensation reflects the cost of labor across several U.S. geographic markets.The base pay for this position ranges from $262,500/year in our lowest geographic market up to $350,000/year in our highest geographic market.Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.Amazon is a total compensation company.Dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.For more information, please visit .This position will remain posted until filled.Applicants should apply via our internal or external career site.Posted: January 23, **** (Updated about 6 hours ago)#J-*****-Ljbffr