Senior Delivery Consultant

Senior Delivery Consultant - Connect and Lex, Amazon Connect Center of Delivery ExcellenceJob ID: | Amazon Web Services, Inc.Application deadline: Feb 6, ****The AWS Professional Services (ProServe) team is seeking a skilled Delivery Consultant to join our team at AWS.In this role, you'll work closely with customers to design, implement, and manage AWS solutions that meet their technical requirements and business objectives.You'll be a key player in driving customer success through their cloud journey, providing technical expertise and best practices throughout the project lifecycle.Possessing a deep understanding of AWS products and services, a Delivery Consultant will architect complex, scalable, and secure solutions tailored to meet the specific needs of each customer.You'll gather requirements, assess current infrastructure, and propose migration strategies to AWS.You will be a trusted advisor, providing guidance on industry trends, emerging technologies, and innovative solutions, and you will lead the implementation process, ensuring adherence to best practices, optimizing performance, and managing risks throughout the project.The AWS Professional Services organization is a global team of experts that help customers realize their desired business outcomes when using the AWS Cloud.We work with customer teams and the AWS Partner Network (APN) to execute enterprise cloud computing initiatives.Our team provides assistance through a collection of offerings which help customers achieve specific outcomes related to enterprise cloud adoption.We also deliver focused guidance through our global specialty practices, which cover a variety of solutions, technologies, and industries.Key job responsibilitiesDesigning and implementing complex, scalable, and secure AWS solutions tailored to customer needsProviding technical guidance and troubleshooting support throughout project deliveryCollaborating with stakeholders to gather requirements and propose effective migration strategiesActing as a trusted advisor to customers on industry trends and emerging technologiesSharing knowledge within the organization through mentoring, training, and creating reusable artifactsAbout the teamABOUT AWS:Diverse ExperiencesAmazon values diverse experiences.Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply.If your career is just starting, hasn't followed a traditional path, or includes alternative experiences, don't let it stop you from applying.Why AWSAmazon Web Services (AWS) is the world's most comprehensive and broadly adopted cloud platform.We pioneered cloud computing and never stopped innovating — that's why customers from startups to Global 500 companies trust our robust suite of products and services to power their businesses.Work/Life BalanceWe value work-life harmony.Achieving success at work should not come at the expense of home life, which is why we strive for flexibility as part of our working culture.When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.Inclusive Team CultureAWS values curiosity and connection.Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique.Our inclusion events foster stronger, more collaborative teams.Our continual innovation is fueled by the bold ideas, fresh perspectives, and passionate voices our teams bring to everything we do.Mentorship and Career GrowthWe're continuously raising our performance bar as we strive to become Earth's Best Employer.You'll find knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Basic QualificationsBachelor's degree in business administration, finance, economics, computer science, data science, engineering, or other related field5+ years of experience in cloud architecture and implementation5+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications (e.g., Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce)3+ years designing and implementing NLP/NLU (IVR or chat) solutions using at least one major conversational AI framework (e.g., Rasa, Dialogflow, Lex, or Azure Bot Service) at enterprise scale in a contact center environment3+ years hands-on coding experience with REST APIs and web services, including successful integration of 3+ contact center platforms (e.g., Genesys, Amazon Connect, Five9)Preferred QualificationsAWS experience preferred, with proficiency in a wide range of AWS services (e.g., EC2, S3, RDS, Lambda, IAM, VPC, CloudFormation)AWS Professional level certifications (e.g., Solutions Architect Professional, DevOps Engineer Professional) preferredExperience with automation and scripting (e.g., Terraform, Python)Knowledge of security and compliance standards (e.g., HIPAA, GDPR)Strong communication skills with the ability to explain technical concepts to both technical and non-technical audiencesKnowledge of Amazon Connect or Amazon Lex capabilities, benefits, and required deployment skillsExperience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions or drive self-service experiences, including architecture design, model selection and integration, prompt engineering, and data preparationAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Pursuant to applicable fair chance ordinances, we will consider for employment qualified applicants with arrest and conviction records.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below.Your Amazon package will include sign-on payments and restricted stock units (RSUs).Final compensation will be determined based on factors including experience, qualifications, and location.Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave.Learn more about our benefits at .Posted:September 4, **** (Updated less than a minute ago)Posted:September 26, **** (Updated 1 minute ago)Posted:September 28, **** (Updated 1 minute ago)Posted:May 23, **** (Updated about 2 hours ago)Posted:November 10, **** (Updated about 2 hours ago)Posted:Share this jobImportant FAQs for current Government employeesBefore proceeding, please review the following FAQsAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr