Marketing Customer Support Representative

24 ore fa


Montà, Italia Savior Artigos Texteis Lda A tempo pieno

Join to apply for the Marketing Customer Support Representative (Italian & English) role at Savior Artigos Texteis Lda.LocationLisbon, Portugal (On-site)Start Date29 January ****Working HoursInitial Schedule (Phase 1):Monday to Sunday, 07:*******:00Rotative shifts: 07:*******:00 and 10:*******:00Later Phase (TBC by client):24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / NativeEnglish: B2 or higherRole OverviewYou will provide B2B customer support to advertisers using the company's advertising products.The role focuses on product troubleshooting, advertiser education, and customer experience, delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities, and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experience.Handle end-to-end product troubleshooting and advertiser support.Manage case volumes across email and chat channels.Own customer queries and drive resolution by collaborating with internal Product Operations and Engineering teams.Resolve generic, technical, and product-related issues.Ensure high Customer Satisfaction (CSAT) by providing timely updates and clear communication.Maintain adherence to service level agreements (SLAs) and productivity targets.Partner with internal technical specialists to educate advertisers on product features and common issues.Compensation & BenefitsBase Salary: €1,000 (for 14 months)Meal Allowance: €7.63 per dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Bonus: From December onwards, no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.Relocation SupportIf interested, send your English CV toSeniority levelNot ApplicableEmployment typeFull-timeJob functionOtherIndustriesTextile Manufacturing#J-*****-Ljbffr



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