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Customer Service Assistant

2 settimane fa


Bardi, Italia Qrp International A tempo pieno

ROLE DESCRIPTIONWe are looking for a competent Service Assistant to help with the organisation and running of the daily administrative operations of the company.The ideal candidate will be a hard-working professional able to undertake a variety of customer support tasks and work diligently under pressure.This person will be comfortable working with a high degree of attention to detail and discretion as well as incorporating new and effective ways to achieve better results.Service assistant responsibilities include providing administrative support to ensure efficient operation of the office.You must be reliable and hardworking with great communication skills.RESPONSIBILITIESBasic customer service tasksBook examinations servicesEntering calendar dates in online portalsOrganise Virtual training sessions through GTT, Zoom, Teams, ...Report to management on activities and issuesCreate and update records ensuring accuracy and validity of informationMaintain trusting relationships with suppliers, customers and colleaguesMonitor the filling in of feedback forms and attendance sheetsSending and archiving documents requested by customersPurchase supplies and training materials according to specificationsControl inventory levels and ensure availability of training materialDirect the flow of packages from preparation to shipmentAnswer and direct phone callsCollaborate with Service Manager and the teamSKILLSProven experience as customer assistant or in another relevant administrative roleThorough understanding of office management proceduresExcellent time management skills and ability to multitask and prioritise workAnalytical abilities and aptitude in problem-solvingExcellent written and verbal communication skillsStrong organisational and planning skillsProficiency in spoken and written EnglishProficiency in MS Office-Google DriveFamiliarity with basic accounting principlesCOMPETENCESAble to embrace QRP Core Values in everyday workWe do our utmost to make our clients happyWe enjoy working together as a teamWe keep our wordWe are committed to our professional developmentResults orientationAccuracyAutonomyProblem SolvingMultitaskingTime ManagementTeamworkFlexibilityOpenness to changeSense of belongingHighly analyticalExcellent writer and communicator (in both the written and verbal form)RELATIONSHIPReporting to Service ManagerWorking relationships - Office Manager, Marketing Manager, Business Development ManagerThe intensive recruitment process includes interviews, reference checks and psychometric assessments.Contratto di lavoro: Tempo pieno, Tempo determinatoDurata contratto: 12 mesiRetribuzione: €*****,98 - €*****,68 al meseBenefit:Bevande gratisBuoni pastoComputer aziendaleOrario flessibileSnack gratisIstruzione:Laurea triennale (Obbligatorio)Esperienza:addetto/a assistenza clienti: 2 anni (Obbligatorio)Lingua:inglese (Obbligatorio)Data di inizio prevista: 12/01/2026