Quality Assurance Manager

BTO Research is a consulting firm, part of the Relatech Group, that has been supporting its clients in innovative projects for over 15 years, ensuring a customized approach to meet market challenges.Founded in ****, we have gathered and enhanced the historical experience of consulting to which we have added two key elements: research and innovation.This journey has led us to a team of over 300 professionals across four countries, with numerous projects and the most cutting-edge knowledge in Project Management, Digital Transformation, Change Management, Cybersecurity and Digital Marketing.We believe in the value of excellence and promote an environment where people can grow together, thanks to the contamination between different skills.We are looking for a Quality Assurance Manager responsible for defining and governing the overall quality strategy for complex, enterprise-scale digital platforms operating across multiple countries.The role ensures that products and services meet the highest standards of quality, reliability, and compliance by leading centralized QA functions, coordinating local quality teams, and acting as the final authority on quality readiness for releases.The position combines strategic ownership of testing frameworks, operational leadership of QA teams, and strong stakeholder interaction within a fast-paced, DevOps-oriented environment.Define, own, and continuously evolve the global Quality Assurance and Testing Strategy, including policies, standards, and methodologiesLead and manage a central QA function, including test automation, performance, and non-functional testing specialistsSet objectives, priorities, and performance targets for QA teams, ensuring alignment with business and delivery goalsSelect, manage, and optimize testing tools and platforms (test management, automation, performance, reporting) across the organizationAct as the central point of governance for distributed or country-level QA teams, providing standards, guidance, and quality assurance oversightGovern the end-to-end testing lifecycle, defining and enforcing quality gates, entry/exit criteria, and risk-based testing approachesProvide an independent QA sign-off for releases, acting as the final quality gate before production deploymentProduce and maintain quality dashboards and executive reports, including defect metrics, test coverage, progress, and risk assessmentDrive continuous improvement of QA processes, with a strong focus on test automation, early quality involvement ("shift-left"), and efficiency gainsEvaluate product and service quality levels, identifying risks, systemic issues, and improvement opportunitiesOversee the investigation and resolution of customer complaints, incidents, and non-conformance issues, ensuring corrective and preventive actionsMaster's degree in Computer Science, Engineering, or equivalent technical backgroundExtensive experience in Software Quality Assurance, including several years in a leadership or management roleProven ability to define and implement testing strategies for complex, multi-country or multi-team platformsStrong expertise in: Test automation frameworks; Non-functional testing (performance, reliability, scalability); Test management and reporting toolsSolid understanding of CI/CD pipelines and the role of QA within DevOps and Agile delivery modelsDeep knowledge of software QA methodologies, tools, and best practices across the SDLCBackground in software development and/or hands-on QA activities is strongly preferredProfessional QA certifications (e.g. ISTQB Advanced / Test Manager) are considered a strong advantageExperience with performance and/or security testing is a plusLanguages: being fluent in Italian and English is mandatory Where: Milan What We Offer? A dynamic, young, and fast-growing environment Flexible thinking and working approaches Hands-on experience in a stimulating, project-based context Opportunities to learn from industry professionals On-the-job training (and more)