Manager, Italian Payroll

LocationNaples, Campania, ItalyOur VisionTo be the world's most trusted global payroll partner, simplifying pay for all employees.Our MissionEmpowering global workforces with seamless, compliant, and innovative payroll and payment solutions, enabling businesses to thrive in a connected world.Our PeopleOur fundamental beliefs at CloudPay are built on core values of professionalism, passion, empowerment, innovation, and teamwork.We value our employees and strive to create a great workplace where everyone is valued, heard, inspired, and encouraged to bring their authentic selves to work.We're committed to providing an excellent employee experience through fulfilling projects, empowerment to make a difference, and an environment that inspires innovation.What Makes This Role ExcitingCloudPay is looking for an experienced Manager, Italian Payroll.This is a fantastic opportunity for a payroll leader to thrive in a fast-paced environment.The primary goal of the Italian Payroll Manager is to manage and lead the Italian payroll operations team, to deliver timely and accurate payroll services to the Italian Payroll customers within CloudPay.Main ResponsibilitiesManage the Italian Payroll operations team, with direct management of those staff in ItalyHave overall responsibility for the allocation and processing of payrolls for Italian customers, and for ensuring accurate and timely delivery of payrolls.Close monitoring of the productivity of the team will be requiredBe responsible for performance management of the team and be able to drive operational excellence (Quality of the delivery: SLA... and Quality of the interaction: Tickets...) and facilitate upskilling and a learning cultureEnsure supervisors and processors are best positioned for service delivery to clients with operational issues, including customer reviews, implementation issues and product teamsProactively manage customer relations avoiding any unnecessary escalation to the EMEA Payroll Director and ensuring service reviews are held as requiredInterview and hire new team members and assist with onboarding and training to ensure the team is properly skilled throughout the employee life cycleAct as a backup to supervisors and labor consultants during their absence on payroll processing issuesHandle all payroll matters and queries from clients on time and be viewed by clients as a facilitator to support service delivery and as a reliable and actionable escalation pointCo-operate with other departments within CloudPay seeking continuous improvement and strengthening the One CloudPay image for customersExperience Needed for This RoleExtensive knowledge and experience in payroll processingExperience in supervising and managing a teamExperience in dealing with customer escalationsStrong knowledge of Italian statutory legislationProject managementKnowledge management and precise document management skillsHigh level of problem-solving and solution-focusedFinancials understandingResults drivenConfidence in managing internal and external stakeholders at all levelsGood work practice in accountability and ownershipEmpower the Italian team: create an open and trustful working environment in the Italian team which helps growing team knowledge and confidence.Promote mental health and general well-being of the team.About You and Our Core ValuesTaking ownership, working with integrity and respectBeing a team player is key to our cultureSolution and customer focusedGreat initiative with the goal for excellence in achieving resultsDedicated to developing and always looking for continuous improvementsBe creative, be committed, be engaged and enjoy what you doItaly Package and BenefitsCompetitive salaryCompetitive vacation allowanceCalm appEAPEmployee referral programWFH allowanceTicket restaurant contributionPaid volunteering daysCloudPay NOWBereavement leaveEqual Opportunity StatementCloudPay is committed to being an equal opportunities employer.#J-*****-Ljbffr