Front Office Supervisor
1 settimana fa
Borgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces. An oasis of relaxation and refinement in the heart of Tuscany.Job DescriptionThe Front Office Supervisoroversees daily front desk operations, supervises staff, manages guest relations and problem resolution, and ensures efficient check-in/check-out processes and adherence to hotel standards. Key responsibilities include assisting with guest services, training and scheduling front desk agents, coordinating with other departments, handling payments and billing, maintaining records, and ensuring positive guest experiences.Reports to: Director of RoomsMAIN DUTIES AND RESPONSIBILITIESSupervise, train, and schedule front desk staff to ensure smooth operations.Handle guest inquiries, manage check-in and check-out procedures, and resolve guest complaints promptly and professionally.Ensure efficient running of the front desk, monitor room assignments, manage reservations, and oversee cash handling and billingLiaise with other departments, such as housekeeping and maintenance, to ensure guest requests are met and hotel standards are maintained.Maintain accurate guest records, logs, and financial reports.Strive to create a positive and seamless guest experience by going the extra mile to exceed expectations.Implement and enforce hotel policies and procedures, ensuring compliance with standards.QualificationsREQUIREMENTSMinimum 2 years experience in Front Office of 5 star hotelsEvidence of self-development and development of othersExcellent verbal and written communication skills for interacting with guests and staff in English . Second language is a plus.A strong commitment to providing exceptional customer service. · Proficiency in using property management systems (PMS) such as Opera Cloud and Microsoft Office SuiteReferencesAdditional InformationOUR OFFERFixed term working contract of 7 months as from end of May **** according to CCNL Settore Turismo (Federalberghi) .Staff well-being initiatives and events to promote collaboration and inclusionTraining activities and rewards linked to quality of serviceStaff canteenUniform and uniform cleaning5/7 working daysNo lodging facilitiesInvia il tuo CV completo di fotografia e di autorizzazione al trattamento dei dati personali in conformità al Regolamento UE n. ******** – GDPR e saranno utilizzati esclusivamente per la selezione in corso. L'offerta di lavoro si intende riferita ad entrambi i sessi secondo il disposto delle leggi ****** e ******. Non verranno prese in considerazione candidature che non rispecchino i requisiti richiesti
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Assistant Front Office Manager
2 giorni fa
San Miniato, Italia Buscojobs IT C2 A tempo pienoA great opportunity to join as a Assistant Front Office Manager at a Luxury hotel in FlorenceResponsibilities:Support the Front Office Manager in overseeing reception operations;Ensure that reception team members adhere to Forbes standards;In the absence of the Front Office Manager, lead daily briefings/handovers and regularly review the booking...
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Front Office Supervisor
1 settimana fa
San Miniato, Italia Relais & Châteaux A tempo pienoDescrizione dell'azienda Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine' a pochi minuti dal centro storico. La struttura' parte della prestigiosa collezione Relais &, Châteaux' offrir 32 camere e suite eleganti' una villa privata' una spa esclusiva' una piscina riscaldata' due...
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Addetto/A Front-Office
2 giorni fa
San Miniato, Italia Il Sogno Continua A tempo pienoSiamo alla ricerca di: ADDETTO/A FRONT OFFICEPOSIZIONELa risorsa selezionata si occuperà di gestire le attività di front office, rappresentando il primo punto di contatto per clienti e visitatori. Le principali mansioni includono:Accoglienza clienti e gestione del centralino;Smistamento delle chiamate e della posta;Gestione delle prenotazioni e del...
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Front Office Shift Leader
1 settimana fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoBorgo Pignano Florence is a refined boutique hotel nestled in a 5-hectare park on the picturesque Florentine hills, just minutes from the historic center. Part of the prestigious Relais & Châteaux collection, the property will offer 32 elegant rooms and suites, a private villa, an exclusive spa, a heated pool, two restaurants, and enchanting event spaces....
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Night Supervisor
6 giorni fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoBRIEF ROLE DESCRIPTIONThe Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Night Supervisor
6 giorni fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoBRIEF ROLE DESCRIPTION The Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Night Supervisor
2 giorni fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoBRIEF ROLE DESCRIPTIONThe Night Supervisor oversees the property during the night shift, ensuring guest reception and assistance, hotel security, and the accuracy of end-of-day accounting operations. They report to the Front Desk Manager, ensuring a smooth handover with other departments. They play a key role in delivering impeccable and well-coordinated...
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Capo Turno Al Front Office
1 settimana fa
San Miniato, Italia Relais & Châteaux A tempo pienoDescrizione dell'azienda Borgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine' a pochi minuti dal centro storico. La struttura' parte della prestigiosa collezione Relais &, Châteaux' offrir 32 camere e suite eleganti' una villa privata' una spa esclusiva' una piscina riscaldata' due...
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Capo Turno Al Front Office
1 settimana fa
San Miniato, Italia Borgo Pignano Florence A tempo pienoDescrizione dell'aziendaBorgo Pignano Florence è un raffinato boutique hotel immerso in un parco di 5 ettari sulle suggestive colline fiorentine, a pochi minuti dal centro storico. La struttura, parte della prestigiosa collezione Relais & Châteaux, offrirà 32 camere e suite eleganti, una villa privata, una spa esclusiva, una piscina riscaldata, due...
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Operations Supervisor Junior
1 settimana fa
San Cassiano, Italia Sass Dlacia S.p.A. A tempo pienoJoin to apply for the Operations Supervisor Junior role at Sass Dlacia S.p.A.The Operations Supervisor Junior a support role to the Structure Management with cross‑functional operational and organizational responsibilities. Collaborates in the daily management of all departments, including front office, housekeeping, food & beverage, maintenance, and...
