It Support Associate Ii, It Services Global Support Desk
3 giorni fa
IT Support Associate II, IT Services Global Support DeskAmazon's IT Support is the first point of contact for technical support service requests.Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Associate II will be customer focused and motivated by team success.You will be innovative, engaged, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.You will also be committed, flexible, and demonstrate the ability to maintain high levels of productivity while maintaining quality support.Key job responsibilitiesProvide first-level IT support through multiple channels (phone, chat, tasks)Troubleshoot and resolve technical issues related to account access and authentication, software applications and systems, network connectivity, hardware problems, and basic security concernsDocument support interactions in ticketing systemEscalate complex issues to appropriate specialist teamsFollow up on pending support ticketsMaintain knowledge of IT services and policiesMeet service level agreements (SLAs)Participate in team meetings and trainingContribute to knowledge base documentationUse remote support tools to assist usersDeliver professional, customer-focused serviceA day in the lifeThe day begins by logging into IT Support systems and applications needed for call center operations.Throughout the shift, the associate handles technical support inquiries through phone, chat, and tasks, documenting interactions in the ticketing system, escalating issues, and following up on pending tickets.The role includes participating in team meetings and training sessions.About the teamThe Information Technology Support Global Service Desk (ITS GSD) team provides frontline technical support to Amazonians globally through virtual channels, handling a wide range of technology issues while maintaining service quality and customer satisfaction standards.Basic Qualifications2+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience troubleshooting integrated and interdependent computer systemsHigh school or equivalent2+ years of troubleshooting in a multi-user high availability environment2+ years of IT client, server, and network service delivery experienceSpeak, write, and read fluently in EnglishPreferred QualificationsCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in a dynamic environment with a high degree of customer serviceOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability or other legally protected status.#J-*****-Ljbffr
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milano, Italia Amazon A tempo pienoIT Support Associate II, IT Services Global Support Desk Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be...
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milano, Italia Amazon A tempo pienoIT Support Associate II, IT Services Global Support Desk Amazon's IT Support is the first point of contact for technical support service requests. Our IT Support Associate II spends their day fielding incoming chats, calls, and online requests from Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Associate II will be...
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ITS Support Associate, IT Services
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milano, Italia Amazon A tempo pienoITS Support Associate, IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be...
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ITS Support Associate, IT Services
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milano, Italia Amazon A tempo pienoITS Support Associate, IT Services (Global Service Desk) Amazon's IT Services support is the first point of contact for technical support requests. Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide. The successful IT Support Specialist will be...
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