System Dev Engineer

System Dev Engineer - I, POE Ninja - OPs Excellance EngineeringPerfect Order Experience (POE) Team is looking for a passionate, results-oriented, operationally focused System Development Engineer to support the fast-evolving and expanding Seller Compliance space.The role encompasses working with a support engineering team that provides support for multiple products and platforms, including engineering development support (root cause analysis, code fixes), customer support self-service (tools development), and business decision-making support (data mining, report generation, scripting).We are searching for a System Dev Engineer with experience in software engineering support or an equivalent role, with a track record of driving projects to improve software development, business, and customer service support-related processes and technical support experiences.A successful candidate will be an experienced technical team member who is willing to take on challenging responsibilities, has a metrics-focused approach, demonstrates customer focus, and has the ability to lead in multi-functional and fast-paced environments.Responsibilities include working with a team of support engineers, enhancing process and service improvements, monitoring and improving day-to-day operational efficiency, and being self-motivated.The role also involves driving smaller-scope development projects and building custom tools.Key Job ResponsibilitiesTechnical Support and Problem ResolutionDiagnose and resolve complex production software issues across multiple products and servicesPerform comprehensive troubleshooting and root cause analysis for technical challengesProvide timely and effective support through ticket management and customer communicationSoftware Development and MaintenanceDevelop and implement operational tools and automation solutions using Ruby, Rails, Java, Python, and shell scriptingMaintain and configure software systems in staging and production environmentsImplement fixes and enhancements for internally developed software applicationsSystem Operations and MonitoringDesign and implement monitoring solutions to ensure system reliability and performanceManage software deployments and support infrastructure in AWS and web technology environmentsCreate and maintain system and support status reportsTeam Collaboration and Knowledge ManagementCoordinate support issue handoffs within the teamDevelop and contribute to a comprehensive team knowledge baseCollaborate cross-functional teams to improve operational excellenceProduct and Service OwnershipTake ownership of digital products or system componentsEnsure adherence to service level agreements (SLAs)Coordinate customer notifications and workflow managementBasic Qualifications2+ years of systems development experienceExperience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, RustExperience with Linux/Unix2+ years of contributing to automation for new and current system experiencePreferred QualificationsExperience with CI/CD pipelines build processesOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr