Member Services Coordinator

2 settimane fa

San Miniato, Italia Tenuta Toscana A tempo pieno

Tenuta Toscanais searching for aMEMBER SERVICES COORDINATORTenuta Toscana, nestled in the heart of the Tuscan countryside, is seeking a Member Services Coordinator who will assist with greetings, reservations, and overall member experience and satisfaction.Main duties and responsibilitiesMeet members/guests upon arrival and departure and greet them by name.Create and maintain member profiles and preferences.Create itineraries, coordinate transportation needs, reservations, and activities for members, guests, and visitors and with appropriate departments or vendors.Create and update list of trusted local area vendors, stores, and services to recommend to members/guests when requested.Answer incoming Club phones and transfer where needed.Create and provide reports related to specific departments, including a daily report on onsite activity and up-to-date 10-day forecast of visits and special requests.Create and update written communication and visual guides including calendars, amenity lists, staff listing, bios, and photos.Create invitations or fliers to distribute to membership regarding Club events.Assist with planning and promoting Club events.Work closely with Sales to create exceptional experiences for prospects/visitors.Work with General Manager and Public Relations team to promote positive experiences, including photography.Assist in the golf retail shop as needed.Other duties as assigned. RequirementsHigh school diploma or equivalent. College degree in hospitality, communications/marketing, or public relations preferred.At least 6 months of prior hospitality experience, customer service, and telephone experience.Must have an outgoing & well-spoken personality be able to clearly interact verbally with members and guests.Must be responsible, dependable, outgoing and friendly, as well as patient and courteous with members/guests and other co-workers.Experience with Word, Excel, Publisher, Power Point, Email, and a willingness to learn new computer programs that the Club utilizes. BenefitsFull-time contract in accordance with the Italian Collective Bargaining Agreement (CCNL)Meals provided both during working hours and on days offUniforms and laundry service providedOngoing training to enhance personal and professional developmentDiscounts on dining, wellness, and sports activities available at the resort and estate This research is addressed to candidates of both genders with reference to Italian Law ****** and Law ******.This position is based in Tuscany. Availability of staff accommodation upon request. Candidates should have a flexible schedule with the ability to work all shifts, weekends and holidays. You must possess the legal right to work in Italy.

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