2025-0281 Satcom Power Technician Support Services

1 PROJECT SPECIFICS 1.1 Background The NCI Agency has been established with a view to meeting the collective requirements of some or all NATO nations in the fields of capability delivery and service provision related to Consultation, Command & Control as well as Communications, Information and Cyber Defence functions, thereby also facilitating the integration of Intelligence, Surveillance, Reconnaissance, Target Acquisition functions and their associated information exchange.The NATO Communications and Information Agency (NCI Agency) is dedicated to acquiring, deploying, and defending communication systems for NATO's political decision-makers and Commands.It operates on the frontlines against cyber-attacks, collaborating closely with governments and industry to prevent future debilitating attacks.The NCI Agency plays a crucial role in maintaining NATO's technological edge and ensuring the collective defence and crisis management capabilities of the Alliance.In pursuit of our mission, we require specialized advisory services to enhance our interim workforce capacity.1.2 IntroductionThe Agency requires Power Technician Support Services to maintain, operate, and oversee our SATCOM Station power infrastructure.Services include maintenance of diesel generators, power distribution systems, HVAC, radomes, site security systems, and other station ancillary infrastructure, ensuring continuous availability of mission-critical SATCOM operations.1.2.1 Problem Statement- Current State: Without continuous support and preventive maintenance, power system failures could result in service outages, safety hazards, and inability to meet operational readiness standards.- Impact: A lack of technical continuity may result in configuration drift, missed updates, or audit non-compliance, ultimately affecting mission-critical service availability and NATO cyber defence posture.- End State: The contractor will ensure reliable power infrastructure management and proactive compliance with security standards.2 DESCRIPTION OF DELIVERABLES (KEY RESPONSIBILITIES.)The contractor will provide System Management Services supporting the SATCOM Operations Team at NCI Agency in Lughezzano, Italy, focusing on server and network infrastructure, cybersecurity compliance, and operational readiness.2.1 High level description of main activitiesPrime Power and Generators:- Maintain prime power systems (transformer vaults to distribution boards).- Operate and maintain diesel-electric generators, ensuring fuel supply and availability.- Provide compliance inspections in accordance with CEI ***** prescriptions.No-Break Power Systems:- Operate and maintain UPS, batteries, and emergency lighting.Ancillary Systems:- Perform preventive maintenance on cross-site cabling, grounding, lightning protection, radomes, EMP pneumatic doors, and hydraulic systems.- Provide basic maintenance of site security systems (gates, bollards, access infrastructure).Environmental Systems:- Provide maintenance of HVAC, heating, air handling units, and fire protection systems.- Collaborate with industry providers for contracted services under Site Engineer oversight.Support Activities:- Maintain accurate service records in TT-Comms, ITSM, and site logbooks.- Provide monthly status reports on maintenance, incidents, and improvements.- Support Site Engineers in planning, scheduling, and executing maintenance activities.3 SERVICE KPIs AND PENALTIESThe penalties defined below will apply to the payment amount based on the performance results measured through Annex B – Monthly Service Performance Report Acceptance.Objective KPI01: Prime Power System Availability- Standard: % of Completion- Performance Threshold: 99.9% of the measured period- Penalty (if under performance threshold): 1%- Method of Report: Monthly ReportObjective KPI02: Generator Availability- Standard: % of Completion- Performance Threshold: 100% of critical updates- Penalty (if under performance threshold): 1%- Method of Report: Generator Maintenance reportObjective KPI03: Preventive Maintenance Completion- Standard: % of Completion- Performance Threshold: 99.9% of the measured period- Penalty (if under performance threshold): 1%- Method of Report: Maintenance logsObjective KPI04: Compliance with CEI ***** & Safety Standards- Standard: % of Completion- Performance Threshold: 99.9% of the measured period- Penalty (if under performance threshold): 1%- Method of Report: Compliance docsObjective KPI05: Incidents Resolution Report- Standard: % of Completion- Performance Threshold: 99.9% of the measured period- Penalty (if under performance threshold): 1%- Method of Report: Corrective Action Reports from ITSM4 MONITORING AND REPORTINGThe following reporting methods will be used to monitor KPI completion:1. Maintenance Activity Reports – Monthly records of completed preventive and corrective maintenance.2. Fault and Incident Reports – Real-time reporting of failures, corrective actions, and restoration times.3. Compliance Documentation – Evidence of inspections, including CEI ***** verification.4. Fuel and Resource Reports – Monthly usage and stock reports for generators and ancillary systems.5 PAYMENT MILESTONES1. The payment shall be dependent upon successful acceptance of the Monthly Service Performance Report Acceptance (Annex B) signed by the SATCOM Operations Manager.2. Invoices shall be accompanied by the Monthly Service Performance Report (Annex B) signed by the SATCOM Operations Manager.3. Payment schedule will be according to payment milestones upon completion.Upon completion and validation of each milestone and at the end of the monthly milestone, following the acceptance of the Monthly Service Performance Report.Payments will be made according to the following schedule:**** BASE performance – 02 February **** (tentative) to 31 December ****:- Associated Deliverables: Provision of SATCOM System Management Services- Completion Deadlines: 28 Feb, 31 Mar, 30 Apr, 31 May, 30 Jun, 31 Jul, 31 Aug, 30 Sep, 31 Oct, 30 Nov, 31 Dec- Monthly Payment Amount: 1/11 total cost for calendar year.For the first month, the payment will be adjusted pro-ratio depending on actual starting date.- Monthly Payment Document: Completion of each milestone will be documented in the Monthly Service Performance Report (Annex B), which will be signed for acceptance by the Station Commander or authorized point of contact and the Contractor.This document will accompany the invoice.****, **** OPTIONS: 01 JANUARY TO 31 DECEMBER *********- Associated Deliverables: Provision of SATCOM System Management Services- Completion Deadlines: 31 Jan, 28 Feb, 31 Mar, 30 Apr, 31 May, 30 Jun, 31 Jul, 31 Aug, 30 Sep, 31 Oct, 30 Nov, 31 Dec- Monthly Payment Amount: 1/12 total cost for calendar year- Monthly Payment Document: Completion of milestone shall be accompanied documented Monthly Service Performance Report Acceptance (Annex B) signed by the Station Commander or authorized point of contact and the Contractor.This document will accompany the invoice.6 PRACTICAL ARRANGEMENTSPlace of Performance: Work will be conducted primarily on-site in Lughezzano, Verona, Italy in designated as Class I and II Security Area.Travel Requirement: Travel may be required to other Purchasers' locations on exceptional basis.Travel arrangements will be the responsibility of the contractor and the expenses will be reimbursed in accordance with Article 5.5 of AAS Framework Contract and within the limits of the NCIA Travel Directive.Hours of Operation: The Contractor is expected to follow the Purchaser's working hours—Monday to Thursday from 08h30 until 17h30 and Friday from 08h30 until 15h30.There may be a requirement to work on shift basis, 12h or 24h depending on local maintenance planning.Usually the planning is communicated approx.2-4 weeks in advance.The shifts are usually performed by 2 technicians part of the same team.Reporting: The Contractor shall produce Monthly Service Performance Report completion reports (format: e-mail update), which include details of activities performed.Safety and Compliance and other arrangements:- Follow all safety protocols to prevent accidents and injuries.- Ensure compliance with agency, industry standards and regulations.- The Contractor shall manage and be responsible for all activities mentioned in the Section 2.- The Supplier shall strive to lower the rotation of Contractor's personnel and maintain the same staff Contractor working under this SoW.- The Purchaser will support the Contractor with access to the IT systems as required.- The Contractor shall install and operate the equipment following the manufacturer's requirements.- The Contractor shall minimize the impact to the service during the execution of the work.- The Contractor shall bring immediately to the attention of the Purchaser Point of Contact on-site any issues preventing the execution of the work.7 SERVICE DELIVERY REQUIREMENTS[See Requirements]8 SECURITY CLEARANCEIt is mandatory for the Contractor to be in possession of a valid NATO Secret security clearance for the duration Period of Performance.Only a valid NATO security clearance is acceptable—no equivalents will be accepted.Security requirements from NS Projects are in compliance with Security Requirements for NATO Secret (NS) Projects (Classified Projects).Services delivery should be compliant with Project Security Instructions (PSI).7 SERVICE DELIVERY REQUIREMENTSOne resource is required to deliver the services under this SOW, with the below requirements:The Contractor shall fulfil the following requirements:- Security Clearance: The Contractor shall possess valid NATO-SECRET Personal Security Clearances for the duration of the Contract performance.- Language Proficiency: English: C1 + Local assignment language fluency (desirable).Qualifications:- Bachelor's degree in Electrical Engineering, Electronics, Telecommunications, or a related 5 years technical experience.- Minimum 5 years of hands-on experience in power systems maintenance, troubleshooting.- Expertise in power distribution systems, UPS (Uninterruptible Power Supply) units, and generators.- Proficiency in monitoring and maintaining equipment such as rectifiers, inverters, and RF amplifiers, with working knowledge of remote telemetry and control systems.- Experience ensuring compliance with safety standards, preventive maintenance schedules, and technical documentation for classified or mission-critical operations.- Familiarity with DoD power system standards, STIG compliance for infrastructure components, and audit support for operational readiness.#J-*****-Ljbffr