Consulting Engineer

13 ore fa

Bardi, Italia Acuative A tempo pieno

Cisco High Touch Engineer (Red Badge)Location:Milan, ItalySector:Public Sector | Pubblica AmministrazioneEngagement:Long-term, Embedded RoleThe OpportunityWe are seeking a seniorCisco High Touch Engineer (Red Badge)to support mission-critical networks within theItalian Public Sector, working closely with central government bodies, ministries, and public institutions.This is a high-impact, trusted-advisor role embedded directly within the customer environment, operating at the highest tier of Cisco engineering excellence. You will work alongside Cisco Sales, CX, and Engineering teams while becoming a core extension of the customer's IT organization.Your RoleAct as theprimary technical authorityfor complex, business-critical network environmentsProvide proactive and reactive high-touch engineering supportLead SEV-1 / SEV-2 incidents and resolve chronic, large-scale network issuesInfluence network architecture, upgrades, and long-term optimizationBuild strong relationships with customer engineers, architects, and leadershipDrive escalations with Cisco TAC and global engineering teamsTechnical ExpertiseDeep hands-on experience with enterprise or service provider IP networksStrong knowledge ofTCP/IP, OSPF, IS-IS, BGP, MPLS, Segment Routing, QoS, IPv6Cisco Routing & Switching (IOS-XE, IOS-XR, Catalyst, Nexus, WAN)Exposure to automation and modern operations (Python, Ansible, APIs – preferred)Experience & Certifications7–15+ yearsin senior network engineering, consulting, or high-level support rolesProven experience supportinglarge, complex, mission-critical networksCCNP required,CCIE strongly preferredWhy This RoleOperate at thehighest technical tierwithin Cisco's ecosystemAct as atrusted advisor, not just a support engineerInfluence the stability, resilience, and future direction of critical public-sector networksBacked byCiscoand delivered throughAcuative, a trusted Cisco CX partnerThis is a role for engineers who want to shape outcomes, not just fix incidents.

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