Payment Support Specialist
24 ore fa
Payment Support Specialist - 12 month Fixed-Term Position Join to apply for thePayment Support Specialistrole atScalapay .At Scalapay, we're shaping aculturewith high standards, independent and critical thought,innovation, ownership, and continuous learning .We operate in afast-moving, tech-driven environment , and we're looking for people whothrive in change, think boldly, and take initiative .If you're ready toput your potential to the testin a hiring process designed to spotlight exceptional talent, this is your chance to stand out and growwith one of Europe's most ambitious fintech teams .#MakeItHappen #PlayAsATeam #StayCurious #FocusOnCustomer.The Mission : We are looking for a full-timePayment Support Specialistto join the Payment Support team, in our Operation department, for a temporary maternity leave replacement.This position is based in Milan, but we manage customers all over Europe.The team plays a key role within the company, being responsible for contacting insolvent customers through outbound communication activities.The Payment Support Agent must be prepared to work in a very active, highly rhythmic environment.Time management skills are essential to handle this role in the best possible way, but a human-to-human relationship with the customer and an inclination towards problem-solving are also key; empathy and active listening are required to understand needs and find solutions.Who You AreMust have :High school diploma (Diploma di scuola secondaria di II grado)Native or near native level of Italian and Spanish (C1-C2), Strong command of English (B2+)Ability to work under pressureAbility to multitask, prioritize, and manage time effectivelyBasic knowledge of the main IT tools / Familiarity with CRM systems and practicesGreat communication skillsCustomer orientation and ability to adapt/respond to different types of charactersExcellent verbal and written communication skillsNice to have :Willingness to work in a teamPrevious experience in call centers/phone and written communication preferredWhat You Will Do :Manage incoming written replies from customers via e-mail and messagesPrompt payments by sending emails, messages and phone callsAssist customers with payment by finding solutions to their problems according to company guidelinesProvide accurate, valid and complete information by using the right methods/toolsUpdate the daily files of assigned customersWork closely with the Customer Service team to exchange detailed customer information and to foster business strategiesTake the extra mile to engage customersWhat We Offer :This is a 12 month fixed-term, full time position based in MilanOpportunity to work with a hybrid work model (we ask colleagues to be in the office 3 days per week)Working hours: Mon.to Fri.************Our Hiring Process :A quick chat with one of our Talent Acquisition team membersAn interview with the Hiring Manager to deep dive into your experiences and better understand your motivationA case study to test your hard skills, that will be debriefed with a panel of future internal stakeholders and it will be done in our Milan office.A final chat with Simone (our CEO) where he will share and assess the Scalapay ValuesWant to learn more?Don't hesitate to explore our Careers website, our LinkedIn and Glassdoor pages.Pro tip: send your CV in English.We believe in the power of diversity: Scalapay is an Equal Opportunity Employer for any minority, disability, gender identity or sexual orientation.#J-*****-Ljbffr
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