Head Of E-Commerce Product Operations

1 settimana fa

Milano, Italia Altro A tempo pieno

Overview Head of Product & Operations This could be your next big move.Full-Time Remote-Friendly Core Hours: 09:*****:00 ESTOur client a US-based innovator in personalized childrens books is on a mission to put kids at the heart of their own stories. By blending the magic of human storytelling with the power of AI-driven personalization they create unforgettable adventures where every child is the hero.Theyre now looking for a strategic hands-on leader to drive both the product roadmap and operational engine behind these experiences.In this role you will Lead Operations at Scale: Oversee the full book production lifecycle by managing a remote team of virtual assistants. Youll optimize and scale our human-in-the-loop pipeline with a focus on reducing end-to-end production time and minimizing reorder / rework ratesOwn the Product Roadmap: Identify and prioritize story themes and product features using market trends user insights and both qualitative and quantitative research. Your success will be measured by the timely rollout of new titles and features that delight customers and meet business goals.Drive Process Excellence: Create and maintain SOPs training materials and QA systems to ensure consistently high-quality output throughout every stage of production. Improving rework rates and workflow consistency will be core to your impact.Measure What Matters: Define and track operational metrics such as turnaround time and rework rates. Youll build dashboards to surface insights and drive continuous improvement across production performance.Collaborate Cross-Functionally: Work closely with engineering design customer support and marketing to enhance the customization experience and ensure smooth on-time product launches with minimal operational friction.What we're looking for 5 years of experience in product management operations or a related leadership roleSolid background managing e-commerce workflows or human-in-the-loop systemsFamiliarity with Asana Jira or other project management toolsData-savvy with a knack for building and interpreting dashboardsProven success leading remote teams and working cross-functionallyPassion for building magical user-centric products in an iterative environmentStrong command of English (written & spoken).Bonus Points if You Have Experience in childrens content publishing or digital storytellingExposure to AI-powered platforms or digital asset management toolsHands-on involvement in market research and experimentation methodsWhy join this team Help shape the future of personalized storytellingWork in a creative experimentation-driven cultureLead from anywhere with a remote-friendly setupBe part of a mission that brings joy to kids around the worldEnjoy autonomy purpose and a chance to make a real impactSound like you Apply now and write the next chapter.Key Skills Succession Planning,Growing Experience,Expense Management,Management Experience,Rackspace,Laboratory Management,Senior Leadership,Operations Management,Relationship Management,Leadership Experience,negotiation,TaxonomyEmployment Type : Full TimeExperience : yearsVacancy : 1#J-*****-Ljbffr

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    OverviewHead of Product & Operations This could be your next big move.Full-Time Remote-Friendly Core Hours: 09:*****:00 ESTOur client a US-based innovator in personalized childrens books is on a mission to put kids at the heart of their own stories.By blending the magic of human storytelling with the power of AI-driven personalization they create...

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