Bilingual Ahs Specialist
3 settimane fa
Job OverviewJob ID: | Amazon.com Services LLCThis is a full-time, 5-day office role that values face-to-face collaboration.The position is based in Tempe, AZ.Amazon.com strives to be Earth's most customer-centric company, offering low prices, vast selection, and convenience as the world-class e-commerce platform evolves.ResponsibilitiesDemonstrate effective, clear, and professional written and oral communication.Provide prompt and efficient service to Amazon Sellers, including appropriate escalation of Sellers' issues.Maintain a positive and professional demeanor, always portraying the company in a positive light while effectively managing sensitive issues.Demonstrate excellent time-management skills and the ability to work independently while using departmental resources, policies, and procedures.Contribute to a positive team environment and proactively aid team members with difficult contacts as needed.Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.Actively seek solutions through logical reasoning and data interpretation skills, and identify trends to appropriate channel, including improvement suggestions.Liaise with other departments as required to resolve Seller's issues and questions.Qualifications1+ years of customer service experience.Experience with Microsoft Office products and applications.Work a flexible schedule / shift / work area, including weekends, nights, and / or holidays.Experience in payments or e-commerce.Speak, write, and read fluently in Spanish.Ability to be on site 5 days a week in Tempe, AZ.Preferred QualificationsExperience demonstrating problem solving and root cause analysis.Training8 weeks consisting of instructor-led and self-led coursework.Compensation and BenefitsThe base pay for this position ranges from $31,200 per year in our lowest geographic market up to $64,300 per year in our highest geographic market.Pay is based on a number of factors including market location and may vary based on the position offered, including equity, sign-on payments, and other compensation.Full range of medical, financial, and other benefits available.For more information, please visit https : / / / workplace / employee-benefits.This position will remain posted until filled.Equal Opportunity StatementAmazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.Our inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https : / / amazon.jobs / content / en / how-we-hire / accommodations for more information.If the country / region you're applying in isn't listed, please contact your Recruiting Partner.#J-*****-Ljbffr
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Seller Success
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