Retail Lead Associate

2 ore fa


Milano, Italia Amazon A tempo pieno

Retail Lead Associate (Reduced-Time), Customer Experience OperationsJob ID: | Amazon.com Services LLC - A57Pay starts at $***** per hour with benefits available.Reduced Time Hours: Average work between ***** hrs per week.This role requires open availability Tuesday-Saturday between 2:45pm and 9:15pm.As a Retail Lead Associate, you will be the face of Amazon and contribute to the culture based on customer obsession, trust, respect, integrity, continuous learning, and fun.You possess strong attention to detail, the ability to quickly prioritize tasks, the willingness to learn new things, and a commitment to delighting our customers.You will assist with customer service operations and floor leader responsibilities.Key ResponsibilitiesInteract with customers by effectively using customer engagement strategies and model desired behavior for the rest of the team.Utilize inventory management systems to scan, process, and count product.Provide peer-to-peer feedback on processes and standards, serving as the escalation point to assist associate peers in solving customer issues, where appropriate.Contribute to continuous improvement of the customer experience and operations by participating in the development of best practices.Help identify and communicate barriers and trends that contribute to the customer and associate experience and support the manager in building a strong site culture.Work with a manager to maintain the physical safety and quality standards of the site.Work in a fast changing and ambiguous environment.Perform additional duties, as assigned.Work flexible hours including nights, weekends, and holidays.Lift up to 49 pounds, stand and walk during shifts lasting up to 12 hours, and frequently push, pull, squat, bend, and reach, as well as continuously climb and descend stairs.About the TeamCustomer Experience Operations (CXO) is an exciting organization within Amazon specializing in delighting our customers with quality service in an ever-changing environment.Our goal is to go beyond assisting with customer orders.We strive to connect personally with our customers and uplift their lives – even if for just a few moments.We operate out of designated retail locations – where it's convenient for our customers – helping facilitate the delivery and return of customer orders.Basic QualificationsHigh school or equivalent diploma.Are 18 years of age or older.1+ years retail or customer-facing, or 1+ years floor leader or other leadership, or 1+ years Amazon (Blue Badge/FTE) experience.Preferred QualificationsExperience in training others.BenefitsAs a total compensation company, you are eligible for additional earnings including overtime pay and performance bonuses.Starting Day 1 of employment, Amazon offers EAP, Mental Health Support, Medical Advice Line, 401(k) matching.Learn more about our benefits at .Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, please visit for more information.#J-*****-Ljbffr



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