Process Engineer, Ssd, Amazon Customer Excellence System

Process Engineer, SSD, Amazon Customer Excellence System (ACES) About AmazonAt Amazon, we're working to be the most customer-centric company on earth.To get there, we need exceptionally talented, bright, and driven people.Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers.Amazon OperationsOperations is at the heart of Amazon business.We are known for our speed, accuracy and exceptional service.Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.In these key roles, you'll come in to help us exceed productivity goals and deliver against our customer promises.Our scale is expansive and our presence is growing.Our goal is simple: to offer the world's greatest selection of products and services with the world's best customer experience.The RoleAmazon Mexico Fulfillment Operations is seeking a Process Engineer (PE) to work in the ACES (Amazon Customer Excellence Systems) team.The PE team is a group of operational leaders driving process stabilization, standardization and continuous improvement for the Amazon Fulfilment Network.This team is essential to establish best in class network performance across all process paths, accelerate implementation of technological advancements and to strengthen the technical acumen and process knowledge for the operational leaders across the network.As Amazon Mexico continues to rapidly grow the SSD Operation and infuse the organization with new talent, we need to ensure the operations teams are equipped with the functional expertise to successfully deliver expected gains for technology advances and network-wide process improvements.The team will drive process control and shifting mean performance with the outcome of minimizing variation between shifts, building and region, to deliver strong OP performance.The team will work closely with other ACES peers, launch teams, operations, engineering and reliability and maintenance (RME) teams to improve the input metrics for each of the process paths by prioritizing and channeling resources to address gaps in these input metrics.This role requires the ability to insist on the highest standards for process execution, interpret data, and lead through influence to deliver meaningful results translating to tangible productivity, efficiency and cost reduction gains across the super region.The individual will be responsible for producing and refining process standards, building on current best practices for physical infrastructure and designing operational procedures that are used across the network and beyond.Key Job ResponsibilitiesEvaluate performance objectives and metrics across the network to proactively identify process improvement opportunities within your assigned process pathDevelop and implement detailed standard operating procedures to support daily operations within an optimised operating window for each fulfilment processPartner with operational leaders within the FCs to execute implementation of process improvements driving stabilisation and standardisation across the networkDeliver coaching and process path information across the network of operational leaders in the FCs as it relates to your respective process path to support reduction of variation in process standards and knowledge gaps within FC networkExecute, measure and support communication of project impacts in partnership with the site leaders responsible for day to day operationsWork with cross-functional teams such as Engineering, Learning and Talent Development and CI to deliver capability development projectsPartner with ACES peers for reviewing critical inputs, new training, best practice sharing, and documentation to drive benchmark performanceA Day in the LifeEvaluate performance metrics to proactively identify process improvement opportunitiesAudit, teach, and drive execution to the benchmark standardsPartner with operational leaders to execute standard work and process improvementsCollaborate with cross-functional teams to deploy network-wide initiativesDevelop and implement KPI reporting for programs and projectsTravel up to 50% of the time to various sites across the countryAbout the TeamAmazon Customer Excellence System (ACES)ACES MX TenetsWe model the behaviour and methods we teach.We set our priorities based on Brilliant Basics.When there is a conflict between two of them, a lower level BB may be prioritised only by business decision (i.e., Cost over Quality), considering the initiatives for their long-term benefits.We don't assume; we research, develop, document and share standards that build a solid and sustainable foundation for operations, always supported by data.We standardise before we innovate (Don't reinvent the wheel).Innovation is sought when the current standard has been exploited to the maximum.Challenging a standard will never be the same as not following it.We value diversity and build inclusive teams as a key factor for standardisation and innovation, breaking down organisational silos.ACES MX VisionBecome Worldwide Operations reference by driving Operational ExcellenceACES MX MissionPromote Amazon's culture of innovation and excellence by influencing operations teams to identify, prioritise and deploy scalable mechanisms and solutions to optimise resources and achieve business objectives.Basic QualificationsBachelor's degree in a relevant field of operationsExperience with Six Sigma tools and Lean techniquesExperience using data and metrics to measure impact and determine improvementsExperience in project management including resource planning, managing schedules, reporting project status and prioritising tasksSpeak, write, and read fluently in English, and have the ability to take direction in English3+ years of quantitative role (engineering, process re-engineering, quality assurance) experiencePreferred QualificationsMaster's degree or above in business, engineering, operations, supply chain, transportation logisticsLean Six Sigma Green Belt or Black Belt certificationExperience with data analysis (including advanced Excel and database analysis)Experience communicating to senior management and customers verbally and in writingOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr