Client Advisor
1 settimana fa
A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community.Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.Position: CLIENT ADVISOR - SerravalleFor our boutique in Serravalle, we are currently looking for a highly motivated Client Advisor with a strong passion for creating an exclusive experience for our customers.We value results oriented individuals who have willingness to learn, always up-to-date on fashion trends and with a strong interest for our brand and our product.Responsibilities will include:ClientMaster the client journey; Create customeremotion and desire; Engage existingand prospect clients as per weekly plan defined by store management; Deliver the Valentino Couture service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell); Focus on development and retention of existing clients, recruitment of new and potential ones; Engage the client through every selling opportunity - walk in, private appointment, phone consignments; Actively participates to the sales in partnership and oto appointment routine.Operations and visualDeal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints; Ensure product good maintenance, replenishment on the floor; Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales; Respect administration and operations procedures; Liaise with thein-store visual to follow display guidelines; verifies and reports all relevant information to store management.Qualifications:Retail experienceExcellent interpersonal and effective communication skillsFluency in English and ItalianBe a team player with a pro-active attitudeHigh fashion knowledgeAbility to adapt to changing needs of the company as necessaryMust have client network in luxury environmentThe Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality.Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world.
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