Marketing Customer Support Representative
11 ore fa
Marketing Customer Support Representative Cross Border Talents•Casalnuovo di Napoli, Campania, ITALYJob TitleMarketing Customer Support Representative (Italian & English)LocationLisbon, Portugal (On-site)Start Date29 January ****Working HoursInitial Schedule (Phase 1): Monday to SundayOperating hours: 07:*******:00Rotative shifts: 07:*******:0010:*******:00Later Phase (TBC by client): 24/7 Rotative Shifts2 Rotative Days OffLanguages RequiredItalian: C1 / Native levelEnglish: B2 level or higherRole OverviewYou will provide B2B customer support to advertisers using the companys advertising products.The role focuses on product troubleshooting, advertiser education, and customer experience delivered via email and chat channels.This position requires strong communication skills, problem-solving abilities and a customer-centric mindset.Key ResponsibilitiesActively contribute to initiatives that improve service quality and overall user experienceHandle end-to-end product troubleshooting and advertiser supportManage case volumes across email and chat channelsOwn customer queries and drive resolution by collaborating with internal Product Operations and Engineering teamsResolve generic technical and product-related issuesEnsure high Customer Satisfaction (CSAT) by providing timely updates and clear communicationMaintain adherence to service level agreements (SLAs) and productivity targetsPartner with internal technical specialists to educate advertisers on product features and common issuesCompensation & BenefitsBase Salary: **** (for 14 months)Meal Allowance: 7.63 / dayHealth Insurance: Available from day 1 (employee contributes monthly; free after 6 months of contract)Welcome Bonus: Paid over 12 months during the first year (conditional onRetention Bonus: From December onwards no retention bonus for Search Engine and Website Solutions projectsNote: Welcome Bonus is not part of the fixed salary and depends on meeting attendance conditions.Relocation SupportIf interested send me your English CV to email.Key SkillsSales ExperienceEmployee OrientationB2B SalesMarketingCustomer ServiceCommunication skillsMicrosoft OutlookRetail SalesHome CareOutside SalesHuman ResourcesEmployment TypeFull TimeExperience\yearsVacancy1J-*****-Ljbffr#J-*****-Ljbffr
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