Its Support Assoc Ii
5 giorni fa
ITS Support Assoc II (GSD1), IT Services (Global Service Desk)Amazon's IT Services support is the first point of contact for technical support requests.Our IT Support Technician spends their day fielding incoming support chats, calls and tickets on behalf of Amazon Corporate and its subsidiary employees worldwide.The successful IT Support Specialist will be customer-focused and motivated by team success.You will be innovative, and able to adapt to new processes and procedures quickly while dealing with a high volume of requests.You will also be committed, flexible, and have demonstrated ability to maintain high levels of productivity while maintaining quality support.Key job responsibilitiesProvides comprehensive technical support to Amazon Corporate employees worldwide.Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, all in a timely manner, in accordance with team standards.Diagnose and troubleshoot end user computing problems including analyzing the problem, identification of appropriate resources, testing of proposed fixes and follow-up to ensure the problem has been resolved.Creates and submits detailed contact logs documenting customer interactions that are accurate, thorough, and timely.Informs customer of needed repairs and answers basic questions.Ensures that customer understands and is satisfied with work completed.Follow all standard operating procedures (SOP) through the effective use of Knowledge management.Manage a case count between ***** phone/chat/tickets.Acquire and maintain current knowledge of relevant support policies in order to provide technically accurate solutions to users.Assists with activities to triage and escalation any system or network outage to reduce downtime.Adherence to shift schedules and timeliness are key requirements.Willingness to work flexible shifts (24/7) model, weekends and holidays.About the teamThe Global Service Desk serves as your first point of contact for all technical support needs.Our mission is to deliver timely, effective solutions while ensuring a consistent support experience worldwide.Basic Qualifications1+ years of corporate setting Windows, Mac or Linux Operating systems support experienceExperience troubleshooting integrated and interdependent computer systemsExperience with network troubleshooting and supportBachelor's degree or equivalentPreferred QualificationsCompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certificationsExperience in a dynamic environment with a high degree of customer serviceOur inclusive culture empowers Amazonians to deliver the best results for our customers.If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information.If the country/region you're applying in isn't listed, please contact your Recruiting Partner.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.#J-*****-Ljbffr
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Assoc Tech Consultant.
1 settimana fa
Lazio, Italia Medtronic Plc A tempo pienoAssoc Tech Consultant.page is loaded## Assoc Tech Consultant.remote type: Hybridlocations: Rome, Lazio, Italytime type: Full timeposted on: Posted Todayjob requisition id: R*****At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down...
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Software Engineer Ii
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Lazio, Italia Agile Lab S.R.L. A tempo pienoA leading software development company is hiring a Software Engineer II specializing in functional programming to join its team in Rome.The ideal candidate will have a Bachelor's degree in Computer Engineering or Computer Science and at least 2 years of experience.Responsibilities include designing and implementing complex systems and optimizing...
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Software Development Engineer Ii – Ai-Driven Cx
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Lazio, Italia Amazon A tempo pienoA leading technology company is seeking a Software Development Engineer II for its Customer Service team in Pisa, Italy.The ideal candidate will have at least 3 years of professional experience in software development and a strong understanding of creating customer-focused solutions leveraging modern technologies like AWS and machine...
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Sde Ii, Supply Chain Optimization — Scalable Systems
1 settimana fa
Lazio, Italia Amazon A tempo pienoA leading e-commerce and technology company seeks a Software Development Engineer II in Torino, Italy, to enhance its automated supply chain system.Ideal candidates will have over three years of software development experience, including system design and cloud-based services.You'll collaborate cross-functionally, addressing technical challenges and...
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Sde Ii: Digital Commerce
5 giorni fa
Lazio, Italia Amazon A tempo pienoA leading global technology company in Italy is seeking a Software Development Engineer-II for its Digital Acceleration team.The role involves engineering solutions for digital commerce, addressing challenges related to availability and scalability.Candidates should have a strong background in software development, particularly in languages like Java and...
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Region It Support Engineer Ii — Automation
7 giorni fa
Lazio, Italia Amazon A tempo pienoA leading technology company in Pisa is seeking an IT Support Engineer II to support, build, and improve technology solutions across various sites.The role requires troubleshooting of complex IT issues, ensuring efficient operations, and collaborating with internal teams.Candidates should have significant experience in IT service delivery and relevant...
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Applied Scientist Ii — Ai/Ml For Real-World Impact
1 settimana fa
Lazio, Italia Amazon A tempo pienoA leading technology company in Pisa is seeking an Applied Scientist II for its Decision Intelligence team.This role involves developing innovative machine learning solutions to address complex customer needs.Candidates should have a PhD or Master's degree in a related field and experience in programming with languages such as Java, C++, or Python.The...
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Impiegato Amministrativo E Contabile
1 settimana fa
Lazio, Italia Its Engineering Company A tempo pienoITS, società di ingegneria civile, è alla ricerca di una figura professionale da inserire comeimpiegato / a amministrativo e contabileSEDE LAVORATIVA :Pieve di Soligo (TV) o BellunoMANSIONIGestione della contabilità generale (prima nota, registrazioni contabili, riconciliazioni bancarie)Supporto alle attività di chiusura contabile mensile e...
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It Support Engineer Ii, Ots
1 settimana fa
Lazio, Italia Amazon A tempo pienoIdentyfikator pracy: ******* | Amazon.com Services LLC About Operations Technology Solutions (OTS)Operations is at the heart of Amazon's business.We are known for our speed, accuracy, and exceptional service.Our buildings deliver tens of thousands of products to hundreds of countries worldwide, every day.OTS provides nonstop global IT support to Amazon...
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Area Manager Sud Italia
6 giorni fa
Lazio, Italia Manpowergroup Italia A tempo pienoManpower Professional, per conto di un'azienda cliente attiva nel settore Idro Termo Sanitario, è alla ricerca di un Area Manager Sud Italia.Residenza: Campania, Calabria, Puglia.Principali responsabilità:- Collaborare con le agenzie nell'area Sud per comprendere le loro esigenze e sfide specifiche;- Sviluppare strategie mirate per promuovere la crescita e...
