Head Of Coaching Operations

Head of Coaching OperationsBuild The Next Generation Of Youth CoachingAbout Us At tapouts, we believe in the boundless potential of every child.Our mission goes beyond teaching skills; we are dedicated to nurturing the emotional and psychological well-being of the next generation.Imagine being part of a team that transforms the lives of a million children and their families.By joining tapouts, you are not just taking on a job but using your talents for a deeply meaningful and rewarding cause.About the Role We're looking for a bold, systems-driven leader to scale and elevate the core of our service: our coaching team.As Head of Coaching Operations, you'll build the engine that enables hundreds of coaches to deliver consistent, high-quality, life-changing experiences to kids every week.From recruitment to performance to quality assurance, you'll architect the systems, culture, and metrics that keep us running at scale.The role involves overseeing coach performance, monitoring key performance indicators (KPIs), and driving results through a performance-focused approachThis position will require being on-site 5 days a week (Venice Beach,CA) and will provide support to coaches virtuallyWhat Success Looks LikeRecruitment Engine: A high-performing coach hiring funnel that consistently attracts and converts top-tier talent across the countryQuality at Scale: Coaching sessions that meet (or exceed) our gold standard, backed by robust QA systems and real-time feedback loopsPerformance Insights: Clean, actionable data on coach performance, youth outcomes, and program effectiveness shared in monthly ops reviewsSeamless Systems: A tech-enabled coaching infrastructure that reduces friction, increases visibility, and empowers coaches to thriveCulture of Excellence: A connected, motivated community of coaches who feel supported, inspired, and part of something biggerKey ResponsibilitiesCoach Recruitment & Onboarding: Design and lead a scalable hiring pipeline to grow the coaching team with speed and qualityQuality Assurance & Support: Implement frameworks that monitor session quality, coach engagement, and youth impact, continuously raising the barPerformance Analytics: Define key metrics, build dashboards, and run reviews to ensure coaching impact is measurable and improvingTeam Enablement: Partner with Program and Product teams to equip coaches with best-in-class training, tools, and feedback systemsCross-Functional Collaboration: Align with Program and CX to streamline workflows, fix operational bottlenecks, and boost efficiencyCommunity Leadership: Foster a strong coach culture through internal comms, recognition programs, and peer learning initiativesYou're a Great Fit If You...Have scaled operational systems in high-growth environmentsKnow what great service delivery looks like and how to operationalize itAre both people- and process-minded, you can coach, but also build systems that scale coachingAre fluent in KPIs, dashboards, and using data to drive decisionsCare deeply about youth mental health and want to build something that lastsEssential ExperienceBachelor's degree in psychology, education or sociology (ideally required, but not mandatory)5+ years leading operations or service delivery teams in fast-paced environmentsProven success in building and scaling people systems across distributed teamsHands-on experience with performance metrics, QA frameworks, and coaching infrastructureBackground in youth services, education, or mental health strongly preferredStrong leadership instincts, someone who builds high-performing teams and makes systems humWhat You'll GetCompetitive salary + meaningful equity in a mission-driven companyHealthcare coverage, flexible time off, and generous parental leaveBudget for professional development, conferences, and trainingA rare chance to build the operational foundation of a category-defining company—and change lives doing itEqual Opportunity Employertapouts is committed to creating a diverse environment and is proud to be an equal opportunity employer.All qualified applicants will be considered regardless of race, color, religion, gender, sexual orientation, national origin, genetics, disability, or age.Join us in our mission to empower children with the social and emotional skills they need to succeed#J-*****-Ljbffr