Customer Service Assistant

24 ore fa


Lazio, Italia Altro A tempo pieno

Customer Service Assistant – Rome (LaRinascente) Get AI-powered advice on this job and more exclusive features.Refund Tax Free Forms at Merchant's LaRinascente Refund Point following Global Blue and Merchant's guidelines and policies.Responsibilities Verify and refund Tax Free Forms to international travellersEnsure a satisfactory experience for our customersPrevent refunding mistakes and fraudPrepare reports as neededObserve Global Blue and Merchant's policies, guidelines and proceduresVerify the accuracy of customer documentationKey Performance Indicators Number of refunded transactionsRefunding mistake ratioReporting & Collaboration Reporting line: Issuing & Refund CoordinatorMainly cooperates with:Background & Education Helpful: experience in face to face customer contactHelpful: airport, retail or front office experienceSpecific Skills & Knowledge Must be fluent in English.Other helpful languages in order of relevance: Chinese, Portuguese, SpanishMust be dedicated to service and customer satisfactionExperienced in using office softwareMust have a clean criminal recordAbility to remain focused and deliver high-quality service during periods of intense customer traffic;Must be nimble but thoroughMust be a good team playerPrevious working experience is a plusAvailability to work according to an organized shift system, as required by operational needs.Seniority Level Entry levelEmployment Type Part-timeJob Function Customer Service#J-*****-Ljbffr



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