Technical Support Specialist

InterSystems is looking for talented and curious problem-solvers eager to join a team of experts working with cutting-edge technologies.In this role, you'll sharpen your technical and professional skills in a collaborative environment where teamwork and innovation go hand in hand.You will be partnering with developers from our technology ecosystem to help them build and support real-world applications that make a tangible impact.You'll also work closely with some of Italy's most influential healthcare organizations, contributing to projects that shape the future of the industry.ResponsibilitiesProvide immediate response to customer inquiries in accordance with service standards.Provide technical support for application development using InterSystems' technology stack.Provide advice and best practices to Partners for technical areas such as installation, configuration, development as well as operation of InterSystems'-based products.Provide technical support for troubleshooting and performance analysis.Escalate Open (unresolved) problems in accordance with current policies and proceduresProduction of training materials for technical courses such as system custom development.Production of technical documentation such as reference materials, installation instructions, user guides, knowledge-base articles and how-to's.Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.Participate in on-site technical training if requiredParticipate in on-site Support related meeting with customers/partners if requiredParticipate in the on call 24 hour roster serviceParticipate in on-site implementations if requiredQualificationsKnowledge of web oriented languages, including HTML, and Javascript.Experience with SQL, data analysis and database methodologiesKnowledge of programming languages – ideally Java or C++Experience working in software not limited to a Developer, Quality Engineer and/or Solutions ArchitectExperience with data analysis and database methodologiesBe able to design and write technical documents.Well versed in Internet / Intranet conceptsExperience within InterSystems products (Cache, Ensemble) highly desirable but not requiredAbility to work in team (with colleagues/partners eventually located in different town/countriesBS or MS in Computer Science or equivalent is desirable but not mandatoryAs an equal opportunities employer, InterSystems does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join our organization.About InterSystemsInterSystems, a creative data technology provider, delivers a unified foundation for next-generation applications for healthcare, finance, manufacturing, and supply chain customers in more than 80 countries.Our data platforms solve interoperability, speed, and scalability problems for large organizations around the globe to unlock the power of data and allow people to perceive data in imaginative ways.Established in ****, InterSystems is committed to excellence through its 24×7 support for customers and partners around the world.Privately held and headquartered in Boston, Massachusetts, InterSystems has 38 offices in 28 countries worldwide.For more information, please visit InterSystems.com.#J-*****-Ljbffr