Senior Concierge Manager...
8 ore fa
Acquera Yachting is consolidating its Venetian office structure and is looking for a highly motivated individual capable of tackling challenges alongside a team of professionals, in the role of Senior Concierge Manager.As a Concierge based at the HQ and involved with the Operations Team, you will play a crucial role in ensuring the ultimate satisfaction of our yacht customers by providing personalized services and crafting exceptional experiences.Role:The Concierge is responsible to deliver bespoke, top-tier tailored services to the client's personal preferences and lifestyle.This includes managing luxury travel arrangements, organizing exclusive events, providing insider access to high-end experiences and ensuring every detail is meticulously handled.Responsibilities:- Acting as the main point of contact, available 24/7- Anticipating client needs and build strong, trust-based relationships- Planning and selling tailored high - end experiences with an in-depth knowledge of Venice- Assisting with the organizing of on-site events and ensuring their successful execution- Ensuring accurate quotations for services and obtaining client authorization- Managing invoices and coordinating with the Accounting Department- Expanding the supplier network and local specialists- Supporting the Operations Department in the formality procedures (if needed)- Managing information in compliance with GDPR regulationsRequirements:- 5+ years of experience as Concierge- Deep knowledge of Venice and its surrounding areas- Exceptional communication, discretion, adaptability, problem-solving and attention to detail- Emotional intelligence and ability to anticipate and exceed client needs- Fluent EnglishLocations: Venice, ItalyIf you are passionate about delivering outstanding service and creating unforgettable experiences, we invite you to join our team.Apply now and be a part of our commitment to excellenceContract and remunerations will be determined according to the profile.
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