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Italian Speaking Support Agent For Home Appliances Company
6 ore fa
Overview Mercier Consultancy MD is thrilled to offer an exciting opportunity for an Italian Speaking Support Agent to join our team dedicated to a leading home appliances company.This position is based in Greece and is ideal for individuals who are passionate about customer service and home technology.As an Italian Speaking Support Agent, you will play a crucial role in assisting our Italian-speaking customers, ensuring they receive the support and information they need regarding our home appliances products.ResponsibilitiesDeliver exceptional customer support to Italian-speaking clients through phone, email, and chatAssist customers with inquiries regarding product features, troubleshooting, and warranty informationEffectively resolve customer issues and complaints to maintain high satisfaction ratesDocument customer interactions and issues in our CRM system for accurate tracking and follow-upCollaborate with technical teams to provide customers with timely solutions and updatesStay up-to-date on product knowledge, services, and company policies to provide accurate information to customersRequirementsFluency in Italian (both spoken and written) is required; proficiency in English is a plusPrevious experience in customer service, preferably in the home appliances sector or related fieldsOutstanding communication and interpersonal skills with a strong customer-focused attitudeAbility to handle multiple customer inquiries and prioritize workload efficientlyFamiliarity with CRM systems and product support tools is advantageousA positive and proactive approach to problem-solving and customer engagementWillingness to work in a fast-paced and collaborative environmentBenefitsCompetitive Monthly SalaryFully Paid Relocation PackageFully Paid TrainingHealth InsuranceAnd Much More..#J-*****-Ljbffr
