Customer And Product Success Lead
2 settimane fa
PositionCustomer and Product Success LeadLocationFull RemoteIndustrySport Analytics & Betting – previous experience in the industry is a strong plusCompensationBudget: 45KJob DescriptionA dynamic and forward-thinking group in the sports and betting sector, heavily focused on technology and data, is seeking a Customer and Product Success Lead to build the Customer Support team.The company's goal is to revolutionize the sports data industry by expanding its products to more sports globally and enhancing its portfolio with cutting-edge betting solutions.Key ResponsibilitiesHire, train, and manage Customer Support agents.Ensure their quality of work, cover CS 24/7, manage the rota, etc.Create/Outsource Customer Support AI bots.Write guidelines for Customer Support Team.Manage ZenDesk settings and other channels.Coordinate communication between Suppliers, Partners, team, and Clients.Collect feedback from Clients on Operations, Bugs, Performance.Organize, summarize, and report interactions with Clients / Traders / Suppliers during crises.Ensure tickets are reported correctly and chats go smoothly.Work with Product Owner and Team to refine tickets related to Bugs and ensure execution.Must HaveFocus on client satisfaction.Understanding and passion for AI tools.Flexibility in working hours.Organized and detail-oriented.Ability to simplify complexity.Excellent communication, leadership, teamwork, and influencing skills.Experience in Customer Support, preferably in leadership/management roles.Why Join Us?Startup culture – be part of an exciting journey from the ground up and share in our success.Talented and engaging team – collaborate with professionals from top global companies.Flexible work environment – work remotely from anywhere with a schedule that fits your lifestyle.Innovation-driven mindset – contribute to a constantly evolving company where your ideas matter.Collaborative and dynamic team – join a team that values teamwork, creativity, and brainstorming.Cutting-edge technology – work with the latest in sports and data analytics.Additional InformationEU work permit required: YesJob Reference: J-*****-Ljbffr#J-*****-Ljbffr
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