Euronext Clearing

FinecoBank è una banca multicanale che offre, in un unico conto, servizi di banking, credit, trading e investimento.E' leader in Europa nel brokerage e dispone di una delle maggiori reti di consulenti finanziari, con un network capillare di Fineco Center in tutta Italia.FinecoBank è una delle più importanti banche FinTech in Europa, oltre ad essere uno dei più importanti player nel Private Banking in Italia, con un approccio consulenziale altamente tailor-made che include servizi fiduciari, di protezione e trasmissione del patrimonio personale e aziendale, consulenza legale e fiscale e gestione degli eventi di discontinuità.We are looking for an IT Service Manager Expert to support IT service operations in a regulated banking environment.This role is ideal for individuals interested in IT service delivery, incident management, and ITIL best practices.The selected candidate will assist their manager in creating/reviewing policies and processes related to ITSM functions, focusing primarily on identifying areas for improvement across the various phases of IT service delivery from design to implementation, support, and decommissioning.The role will work closely with IT support teams, ensuring compliance with financial sector regulations such as DORA (Digital Operational Resilience Act), EBA Guidelines, PCI-DSS, ISO *****, and GDPR, while maintaining high service quality and efficiency.The candidate will be part of the ICT & Security Office and will manage IT Service Management processes.Main ResponsibilitiesIncident & Service Request ManagementMonitor, track, and escalate IT incidents and service requests using the