Front Office Agent
21 ore fa
A Front Office Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As a Front Office Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.A Front Office Agent truly influences the first impressions of our Guests and, therefore, are responsible for performing the following tasks to the highest standards:* Achieve positive outcomes from Guest queries in a timely and efficient manner* Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required* Ensure that the Guest Service Manager is kept fully aware of any relevant feedback from guests and, or, other departments* Demonstrate a high level of customer service at all times* Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts* Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties* Maximize room occupancy and use up-selling techniques to promote hotel services and facilities* Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy* Comply with hotel security, fire regulations and all health and safety legislation* Act in accordance with policies and procedures when working with front of house equipment and property management systems* Follow company brand standards* Assist other departments, as necessaryWhat are we looking for?Front Office Agents serving Hilton brands are always working on behalf of our Guests and working with other Team Members.To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:* Previous experience in a customer-focused industry* Positive attitude and good communication skills* Commitment to delivering a high level of customer service* Excellent grooming standards* Calm, efficient, and organized with great attention to detail* Ability to multi-task while maintaining a positive attitude when working with a Guest* Professional manner with an emphasis on hospitality and guest service* Ability to work on your own and as part of a team* Competent level of IT proficiencyIt would be advantageous in this position for you to demonstrate the following capabilities and distinctions:* Previous experience in cash handling* Front Office/Concierge experience in the hotel, leisure, and/or entertainment sectors* Conflict resolution experienceWhat will it be like to work for Hilton?Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels.For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value.Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day.And, our amazing Team Members are at the heart of it allby helplavoro.it
-
Front Office Agent
4 settimane fa
Varese, Italia JR Italy A tempo pienoSTRAFhotel&bar | a member of Design Hotels è alla ricerca di un/una Front Office/Guest Experience Turnante da inserire nel proprio Team Front Office . STRAFhotel&bar è un Design Hotel 4 Stelle che propone un nuovo concetto di ospitalità caratterizzato da un servizio attento e personalizzato, ma non formale. È il cuore della musica, dell’arte, delle...
-
Front Office Agent
4 settimane fa
Varese, Italia Altro A tempo pienoSTRAFhotel&bar | a member of Design Hotels è alla ricerca di un/una Front Office/Guest Experience Turnanteda inserire nel proprio Team Front Office . STRAFhotel&barè un Design Hotel 4 Stelle che propone un nuovo concetto di ospitalità caratterizzato da un servizio attento e personalizzato, ma non formale. È il cuore della musica, dell’arte, delle...
-
Front Office Agent
7 giorni fa
Varese, Italia Hyatt Centric Milan Centrale A tempo pienoMain DutiesThe Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests. They must deliver the highest quality of service at all times and anticipate and exceed guest...
-
Front Office Agent | Milano
4 settimane fa
Varese, Italia Ali Professional A tempo pienoAli Professional, per conto di una rinomata realtà del settore hotellerie di lusso sta cercando una figura di:Front Office Agent .Descrizione del ruolo: La risorsa sarà inserita all’interno del team di Front Office di una prestigiosa struttura nel segmentoluxury hospitalitye sarà responsabile dell’accoglienza e dell’assistenza agli ospiti,...
-
Front Office Agent
1 settimana fa
Varese, Italia Hyatt Centric Milan Centrale A tempo pienoMain Duties The Front Office Agent will be responsible for providing excellent and consistent service to guests before arrival, upon arrival, and during their stay, from check-in to check-out, in order to create memorable and personalized experiences for all guests.They must deliver the highest quality of service at all times and anticipate and exceed guest...
-
Front office agent
2 settimane fa
Varese (VA), Italia STRAF hotel&bar A tempo pienoSTRAFhotel&bar è un Design Hotel 4 Stelle che propone un nuovo concetto di ospitalità caratterizzato da un servizio attento e personalizzato, ma non formale. È il cuore della musica, dell'arte, delle performance; Siamo l'hotel che non ti aspetti, a due passi dal Duomo di Milano. In STRAFhotel&bar troverai un'azienda che vive della passione, dell'energia e...
-
Front Office
2 settimane fa
Varese, Italia Altro A tempo pienoGrand Hotel et de Milan (Hotel storico 5 Stelle Lusso, zona Montenapoleone) e STRAFhotel&bar (Design Hotel 4 Stelle, a due passi da Duomo), appartenenti a una rete di Imprese, rappresentano due anime distintive di Milano, unite dalla passione per il lifestyle e per le esperienze uniche. Due hotel iconici che esprimono l'essenza vibrante e innovativa della...
-
Front Office
3 settimane fa
Varese, Italia Altro A tempo pienoGrand Hotel et de Milan (Hotel storico 5 Stelle Lusso, zona Montenapoleone) e STRAFhotel&bar (Design Hotel 4 Stelle, a due passi da Duomo), appartenenti a una rete di Imprese, rappresentano due anime distintive di Milano, unite dalla passione per il lifestyle e per le esperienze uniche. Due hotel iconici che esprimono l'essenza vibrante e innovativa della...
-
Front Office
2 settimane fa
Varese, Italia Straf Hotel&Bar A tempo pienoGrand Hotel et de Milan (Hotel storico 5 Stelle Lusso, zona Montenapoleone) e STRAFhotel&bar (Design Hotel 4 Stelle, a due passi da Duomo), appartenenti a una rete di Imprese, rappresentano due anime distintive di Milano, unite dalla passione per il lifestyle e per le esperienze uniche. Due hotel iconici che esprimono l'essenza vibrante e innovativa della...
-
Front Office
2 settimane fa
Varese (VA), Italia STRAF hotel&bar A tempo pienoSTRAFhotel&bar è un Design Hotel 4 Stelle che propone un nuovo concetto di ospitalità caratterizzato da un servizio attento e personalizzato, ma non formale. È il cuore della musica, dell'arte, delle performance; amiamo gli spazi che sfidano le convenzioni, in un'atmosfera minimalista ma accogliente, calda e vibrante. Siamo l'hotel che non ti aspetti, a...
