Customer Care Representative

Customer Care Representative (Temporary Contract)Join us and celebrate the beauty of human experience.Create for happier, healthier lives, with love for nature.Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good.There's much to learn and many to learn from, with more than 16,000 employees around the world to explore ideas and ambitions with.Dive into varied, flexible, and stimulating environments.Meet empowered professionals to partner with, befriend, and stretch your skills alongside.Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people.Every essence of you enriches our world.We are Givaudan.Human by nature.Customer Care Representative (18 month-contract)We are looking for a Customer Care Representative in Vimodrone (Milan) to be the central link between the customer, operations, sales team and GBS to ensure that our client's requirements are met in the most efficient and cost-effective way.You will also build relationship with Customer, act as the Voice Of the Customer within Givaudan and manage the sales order process through to shipment for assigned customers and affiliates.You will report to the Team Lead Customer Care Italy and your main responsibilities will be:Strategy design and execution:Build Customer Care strategy and follow global guidelinesProject management:Identify opportunities for improvement in Customer Care and participate in projectsProvide support for assigned customers and affiliates to meet order requirements and escalate issuesCollaboration with customers, operations, sales, and GBSResolve issues and requests for order changes and inquiries internally and externallyHandle customer complaints and returnsDetermine corrective actions with the help of the Support Office, Control Tower and Continuous ImprovementPrepare Debit and Credit notes and other billing activitiesManage customer expectations and build relationshipsCollect Customer Forecast and work with planning on information relating to demand planning and stock positions and participate in demand planning meetingsUnderstand and oversee all aspects of supply chain management and coordinating full order cycle,Ask for and act upon Customer feedbackUpdate accurate customer records, including customer-specific information, contracts, labelling, packaging, and stock requirementsProvide coverage and support accounts for other team membersKnow how to diffuse a difficult situation and get resolution with the customersFollow the new Customer/product processes and help improve new customer experienceParticipate in Customer visits and presentationsTake Ownership of Customer Safety Stock Contracts management ensuring adherence to Givaudan'sprerequisites and with Inventory impact assessment,Spot and correct Supply/Capacity issues of Finished goods, Raw material without customer impact,Coordinate Product life cycle management focusing on efficient introduction and removal of productsYou?High School or Secondary Education; Associate or University Degree preferredItalian and English knowledge, additional languages a plus2+ years of experience in the industry including customer facing roleKnowledge of SAP and associated processesDemonstrated Customer Relationship ManagementBasic Inventory Management knowledgeUnderstanding of Incoterms and Shipping TerminologyPLEASE, UPLOAD THE CV IN ENGLISH.#LI-HybridAt Givaudan, you contribute to delightful taste and scent experiences that touch people's lives.You work within an inspiring teamwork culture – where you can thrive, collaborate and learn from other talented and passionate people across disciplines, regions and divisions.Every essence of you enriches our world.Diversity drives innovation and creates closer connections with our employees, customers and partners.Givaudan embraces diversity and is committed to building an inclusive environment where everyone impacts our world.About the companyGivaudan is a Swiss multinational manufacturer of flavours, fragrances and active cosmetic ingredients.NoticeTalentify is an Equal Opportunity Employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.Talentify provides reasonable accommodations to qualified applicants with disabilities, including disabled veterans.Request assistance at or .Federal law requires every new hire to complete Form I-9 and present proof of identity and U.S. work eligibility.An Automated Employment Decision Tool (AEDT) will score your job-related skills and responses.Bias-audit & data-use details: .NYC applicants may request an alternative process or accommodation at or .#J-*****-Ljbffr