Rci - Front Desk Manager - Ita
41 minuti fa
The Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive anticipation to every guest's needs and expectations. The Front Desk Manager must possess outstanding hospitality, communication, leadership and organizational skills in addition to effective decision-making abilities. Paying keen attention to detail, the Front Desk Manager is held fully accountable for the leadership required to foster a quality and personalized guest experience within the team. This individual will take full ownership of Front Desk Team regarding all results, financial, development, training and analytical aspects including the accountability of escalated guest interaction, the guest sentiment following the interaction and the orderliness, emergency preparedness and efficacy of the Front Desk Operations, back and front of house.Qualifications:Must at least have more than 4 yrs of experience in a Front Desk Managerial position or a General Manager position in a boutique hotel or in a 4–5-star hotel experience.Experience in handling 100+ guests in a 4–5-star hotel.Experience in handling and supervising 30+ Team Members in Guest Services Department.Must be willing to work under pressureEssential Duties & Responsibilities:All duties and responsibilities are to be performed in accordance with Celebrity Cruises WAYS standards, Standards of Excellence, Public Health guidelines, Key Performance Indicators, environmental, and safety policies in any area of the ship required.Maintains a constant presence of professionalism and emergency preparedness within the Front Desk Operations both back and front of house, being the brand voice and physical representative of the ship and Guest Relations for all interactions and calls providing impeccable, personalized quality of service to internal and external guests and crew alikeExecutes the Ability to Resolve Issues vision in accordance with the current Standards of Excellence, holds accountability over all team development and performance opportunity, fosters healthy financial figures and guest satisfaction results.Championing strong administrative skills, taking periodic metrics of data such as guest counts, desk volume, concern content and guest and crew interaction behavioral analysisReadily communicates inventory, program access and maintenance requirements by taking full stewardship of work areas and toolsDue diligence, care and attention to detail in all interactions and operations with an elevated focus on precision during financial transactions and cash float operationsResponds to escalated guest concerns in an up-scale, considerate, professional and positive manner, showing empathy and actively listening
-
RCI - Front Desk Manager - ITA
3 ore fa
Monza, Italia Royal Caribbean Group A tempo pienoThe Front Desk Manager owns each guest with whom they interact, follow up on experience and offering a seamless execution of premium service that is both exceptional and memorable. As a Manager in the Guest Relations Department, The Front Desk Manager is the liaison between the Front Desk Team and all Hotel and Marine Departments to support proactive...
-
Night Front Desk Manager
3 ore fa
Monza, Italia Jobbit A tempo pienoA luxury hotel in Florence is seeking an Assistant Night Manager to oversee the Front Desk operations during overnight shifts. The successful candidate will ensure high levels of hospitality, manage guest check-ins and check-outs, and provide support to hotel staff. Candidates must have at least 2 years of experience in a Front Desk role, preferably within a...
-
Night Front Desk Manager
1 giorno fa
monza, Italia Jobbit A tempo pienoA luxury hotel in Florence is seeking an Assistant Night Manager to oversee the Front Desk operations during overnight shifts. The successful candidate will ensure high levels of hospitality, manage guest check-ins and check-outs, and provide support to hotel staff. Candidates must have at least 2 years of experience in a Front Desk role, preferably within a...
-
Front Desk
2 settimane fa
Monza, Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design , ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALIST La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell' accoglienza e della gestione dell’esperienza cliente...
-
Front Desk
2 settimane fa
Monza, Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design , ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALIST La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell' accoglienza e della gestione dell'esperienza cliente all'interno...
-
Front Desk Receptionist
2 settimane fa
Monza, Italia Enjoy club A tempo pienoEnjoy Club - Il punto di riferimento per il benessere e il fitness in Brianza Le sedi di Camuzzago e Meda cercano una figura professionale per arricchire il proprio team: Front Desk Reception e Customer Operator Cerchiamo una persona entusiasta, motivata e accogliente, capace di offrire un'esperienza eccellente ai nostri clienti fin dal primo sorriso. La...
-
Front Office Manager
2 settimane fa
monza, Italia Hines A tempo pienoaparto è un fornitore di alloggi e servizi per studenti con sede nel Regno Unito e in Irlanda, che offre esperienze straordinarie in tutte le sue comunità investendo nelle proprie persone, nelle proprie strutture e nel proprio marchio. Si tratta di un'opportunità di lavoro davvero entusiasmante e stimolante, nonché di una fantastica occasione per vivere...
-
Receptionist Front Desk
3 giorni fa
Monza, Italia Axl Agenzia Per Il Lavoro A tempo pienoAxL spa - ricerca per prestigioso Hotel 4 stelle situato a Milano, zona San Siro un/unaRECEPTIONIST per HOTEL 4 STELLEDescrizione del ruolo:Le risorse si occuperanno delle attività di accoglienza e gestione ospiti al front desk, garantendo un servizio efficiente e di alto livello.In particolare, svolgeranno le seguenti mansioni:Gestione delle operazioni di...
-
Front Desk
2 settimane fa
Provincia di Monza e Brianza, Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design, ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALIST La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell'accoglienza e della gestione dell'esperienza cliente all'interno...
-
Front Desk
2 settimane fa
Provincia di Monza e Brianza, Italia Ali Professional A tempo pienoAli Professional, per lo Showroom di una importante azienda multinazionale leader nel settore dell'arredamento e del design, ricerca: FRONT DESK & GUEST EXPERIENCE SPECIALIST La risorsa, in affiancamento alle figure di Showroom Manager e di Guest Experience Manager, sarà responsabile dell'accoglienza e della gestione dell'esperienza cliente all'interno...
