Store Experience Manager

Descrizione del lavoro As the Store Experience Manager, you'll take full ownership of your store's performance, with a strong focus on creating exceptional customer experiences that drive both sales and profitability.Your leadership will be the heartbeat of the store—guiding, inspiring, and empowering your team to deliver operational excellence and outstanding service.By balancing front-of-house energy with behind-the-scenes efficiency, you'll cultivate a vibrant, customer-first environment where every detail contributes to success.Through your strategic mindset and people-first approach, you'll ensure the store not only meets its goals but becomes a destination that customers love to return to.Key ResponsibilitiesDriving exceptional customer service by guiding the store team to deliver personalized styling advice, expert product knowledge, and a memorable in-store experienceInterpreting sales data to drive performance and taking ownership of the store's commercial successInspiring and leading a team of managers, visual merchandisers, and sales advisors to consistently exceed service and operational standardsManaging recruitment processes and ensuring effective onboarding and training for all new team membersIdentifying high-potential individuals and creating tailored development plans to support their career growthManaging all aspects of store operations—including compliance and visual merchandising—to ensure operational efficiency and uphold high standards of excellenceFostering a positive, inclusive, and motivating work environment where people thriveQualificheCustomer-Focused: A strong customer-centric mindset, with a proven track record from past retail experience of leveraging customer feedback to inform business decisions and drive performanceBusiness Acumen: Strong commercial awareness and a deep understanding of the broader retail landscape/KPI's, with a proven ability to align business objectives with evolving customer needsTeam Leadership: Proven ability to lead teams / other leaders in fast-paced retail environments, consistently delivering high standards of customer service while driving sales and profitabilityEager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.Excellent Communication: A clear, confident, and empathetic communicator, strong in engaging with both customers and teams, while effectively conveying operational direction and articulating broader long-term goals /vision.Coaching & Development: Experienced in giving constructive feedback and supporting others to grow and improve.Adaptability & Flexibility: Responsive to shifting priorities, with the agility to embrace new opportunities and the openness to consider diverse perspectives when making decisions and future plans.Operational Excellence: Strong understanding of store operations, compliance/security issues, and retail standards, with experience in leading and training teams.Comfortable working varied hours, including evenings, weekends, and holidays.Italian and English language skills—part of the recruitment process will take place in English.Informazioni aggiuntiveThis is a full-time position with a contract of 40 hours a week.Flexible working hours, with shifts scheduled between 7:00 AM and 8:30 PM (8-hour workday).Apply by sending in your CV as soon as possible, but no later than the **********.BenefitsWe're committed to supporting our employees with a range of attractive benefits and valuable development opportunities.As a member of our team, you'll enjoy a 25% staff discount across all H&M Group brands—available both in-store and online.Additionally, every employee is included in our H&M Incentive Program (HIP), designed to reward your contributions and support your growth within the company.You can read more about our H&M Incentive Program here.Meal vouchers worth €6 for each working day of at least 6 hours.Access to the company benefits portal, offering over 1,500 discounts on products and services for wellbeing and everyday life.Up to €800 per year for the purchase of ARKET clothing.ARKET offers essential collections for women, men, children and the home, along with a seasonal vegetarian café and coffee shop.Inspired by simplicity, nature, and the aesthetics of slow living, the assortments features garments, objects, and food carefully made and artfully curated for a more beautiful everyday life.Seniority levelNot ApplicableEmployment typeFull-timeJob functionRetailReferrals increase your chances of interviewing at ARKET by 2x.#J-*****-Ljbffr