Room Attendant F/M/X

4 ore fa

Lazio, Italia Orient-Express Hotels Ltd. A tempo pieno

Job DescriptionOur Room attendants are responsible for cleaning and servicing guests' rooms in order to provide a truly pleasant and comfortable experience.They ensure that all suites and rooms are inviting, perfectly clean, and also address all guests' queries politely and knowledgeably.The Room attendants collaborate synergistically with the Public spaces attendants, HSK porters and Laundry team, the Butlers, the Front Office and the Maintenance staff under the supervision of the HSK Director, Assistant HSK Director and Floor Supervisors.Key ResponsibilitiesClean assigned guests' suites and rooms according to standards established by the hotel: making the bed, dusting the room and furniture, replenishing guest room and bath amenities and supplies, cleaning the floors, windows and bathrooms, and vacuuming the carpets.Restock beverages and food items in the mini-bar.Verify that all items are in proper condition and functioning and report to the floor supervisor items that need repair.Clean corridors and floor public areas around guest rooms assigned, and maintain the cleanliness of HSK offices, wardrobes, equipment and pantries.Keep informed of hotel products and services knowledge to answer guests' questions.Answer all guests' questions or requests in a friendly, caring manner, taking appropriate actions or, if needed, referring matters to the floor supervisors.Support guests when requested (e.g., following the Lost & Found procedure).Verify the physical status of linens, towels and equipment, and update the floor supervisor of discrepancies or maintenance needs.Record relevant information on assignment sheets for future inquiries and report special attention to guests, unusual situations and incidents that require follow-up.Carry out HSK porters' services when required (e.g., delivery of linen, processing laundry orders).Perform additional responsibilities and tasks as needed to support the hotel's operations.Follow hotel security guidelines and comply with hotel health-and-safety and hygiene policies and procedures.QualificationsPrevious luxury hotel-related experience as a room attendant or public spaces server is preferred.Knowledge of hotel procedures and code of conduct.Ability to anticipate and focus on guests' needs, being professional and welcoming.Attention to personnel grooming and hygiene standards.Understanding of guest levels (VIPs) and room/suite categories.Ability to work well under pressure.Familiarity with cleaning equipment, supplies, techniques, and chemical usage.Good organizational skills, prioritizing tasks and managing time effectively.Strong commitment to maintaining cleanliness and hygiene standards.Flexibility to work different shifts, including weekends and holidays, as required.Physical stamina and ability to perform repetitive tasks, including lifting and carrying heavy objects, standing, bending, and kneeling for extended periods.Good communication skills to interact with guests, heads of departments, colleagues and supervisors in a professional, courteous manner.Ability to work independently and as part of a team in a fast-paced environment.Basic knowledge of health and safety regulations related to housekeeping operations.Ability to communicate, understand and follow instructions in Italian and English.Legal right to work in Italy.#J-*****-Ljbffr

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